James Doner Email & Phone Number

Tampa, Fl, Us

Focused on delivering innovative network and office technologies to enable a responsive, modern workplace designed for business transformation, hybrid work and employee empowerment. Position Highlights:Pioneered the implementation of Microsoft M365 Copilot through a successful Proof of Concept initiative.Established Microsoft 365 Champion program to drive engagement and business transformation leveraging technology such as Teams and Generative AI.Created the strategy to integrate Viva Connections, Viva Engage, and Viva Amplify into our employee experience roadmap.Migrated all voice and collaboration services to Microsoft Teams from an on premise Cisco Unified Communications platform.~Achieved a $340k YOY reductionDelivered Next Gen WAN ecosystem (Meraki) to all branch locations.~Achieved a $300k YOY reductionDeveloped Modern Workplace Strategy ~Evolution of our current O365 deployment to leverage Teams as the hub for all collaboration. ~Replaced legacy audio/video conferencing technology with Microsoft Surface Hubs and Teams enabled Poly devices.

Tampa, Fl, Us

Manage the day to day activities for a team of senior technologists and systems administrators to ensure existing network systems are readily available. Provide strategic technical input, long term direction, vision, planning and design of technical architectures needed to maintain current and future network objectives.Position Highlights:Delivered an agile, flexible Hybrid-WAN architecture to improve end user experience, critical application performance and to support strategic technologies such as cloud applications and services, mobility, video, collaboration and business continuity.~Achieved a 3.5 to 6.5 times increase in branch office network bandwidth~Averaged a 35% improvement in network performance.~While improving network performance and capability, project also reduced operating costs by more than $900,000 over the 3-year contract term~Technology positioned organization to further take advantage of additional Cloud Services, Software Defined Network, Quick Bandwidth Provisioning, and Strengthened Information Security Posture.Delivered multiple Cisco Unified Communication Manager Upgrades, v6x-v9x, v9x-v11x~Provided one client unifying voice, video, web conferencing, IM and presence. Integrated current video conferencing platforms and hardware into the phone system allowing one button video conferences.~Enhanced collaboration allowing users to reach the right person at the right time via the right communication mode and reduces communication delays and failures.Enterprise wide deployment of WebEx with Cloud Connected Audio (CCA) design.~Leveraged the data network for redundancy, resiliency and economy to minimize failure points and risks.~Implemented converged audio, video and web conferencing services for users through WebEx Meeting Center, Event Center, Support Center and Training Center.

Tampa, Fl, Us

Manage a team of senior operational technologists to ensure production systems are stable and available for users and provide strategic and tactical input. Manage the planning and design of the firm’s technical infrastructure architectures to include the data center, data rooms, and remote infrastructures corporate wide to meet long term business objectives.Position Highlights:Created internal Network Operations Center ~Created the vision, lead the organizational restructure and physical build out of the first enterprise NOC.~Vision – To ensure the reliability of the firm’s voice, video and data communications and to proactively identify, track and correct network, systems and application issues.~Implemented multiple monitoring solutions ~Solar winds Orion, SCOM 2012, and Fusion Reactor.~Implemented emergency a broadcast notifications system, predictive hardware monitoring and synthetic end user experience monitoring.~Initial operating capacity included 1 Supervisor, 8 dedicated administrators and 2 offshore administrators providing 24x5 coverage.SIP – Implemented Session Initiation Protocol to increase the resiliency of the voice network and to reduce overall costs by aggregating voice over IP (SIP) trunk technology.~Enabled local phone numbers to be routed directly to the data center providing business continuity in the event of a localized disruption.~Enabled local phone number portability anywhere in the network.~Allowed branch offices to retain phones numbers during physical relocation's.~Provided inbound and outbound caller ID.~Reduced local and long distance costs by $200k YOY

Tampa, Fl, Us

Systematically collaborates with cross-departmental management teams and business partners to ensure that all aspects of operational production support are fulfilled. Responsible for Technical Support, Asset Management, Infrastructure Support and all departmental dynamics.Position Highlights:~Overhauled organizational structure to create the Support Operations department in order to streamline processes and increase productivity.~Championed the implementation of best practices to eliminate all travel requirements during a firm wide laptop deployment project.~Mentored and promoted several team members into leadership positions.

Tampa, Fl, Us

Recruited to lead transformational changes to improve customer service and the overall support desk experience. Position Highlights: ~Overhauled organizational structure to drive productivity~Established tiered skill levels~Improved First-Touch Resolution rates from 60% to 85%

Tampa, Fl, Us

New York, Ny, Us

Washington, Dc, Us

MOS 1371 - Combat Engineer: Enhance the mobility, counter mobility, and survivability of the Marine Division through combat and limited general engineering support.