James Dooling Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas

San Antonio, Texas Area

Texas

San Antonio, Texas Area

• Financial Advisor (2010-present)
• Advised branch banking personnel concerning escalated customer issues using a range of Customer Advocacy Team tools and strategies within Card Services Division, or CSD. Received numerous awards for customer service.
• Solved and corrected consumer credit account issues, educated on-site retail bank staff with regard to Chase policies, practices and products. Contributed to company decision-making processes with input associated with.
• Increased company revenues by suggesting upgraded services, features, and credit card products to personal bankers and customers.
• Functioned as a representative to the CSD Advisory Council wherein call-center personnel productivity problems and inconsistencies where addressed, suggestions were made for rectification or correction and streamlined.
• Identified and isolated banking errors, breakdowns and concerns for company review, and new policy implementation. Resulted in minimizing company risk, losses and policy violations.

San Antonio, Texas Area

• CSA (2004-2010)
• Coached Card Services Division customers concerning strategic banking repayment program offerings including settlements, balance liquidation programs, and personal financial accounting and budgeting procedures..
• Took ownership of all assigned accounts guiding customers through the educational, fiscal and consequential dimensions of long-term debt reduction. Brought accounts current through the use of persuasion, intuition.
• Partnered with Bankruptcy Prevention Unit and Pre-Litigation Services, avoiding bank losses by providing customers with federally-regulated alternatives to delinquency, bankruptcy and charge-off.
• Suggested now-enacted company policies, protecting the bank from possible legal action.
• Coached new-hires in company practices and policies and informed colleagues of updated rules and regulations.

Rochester, New York Area

• On-Premise Sales Manager
• Adjusted pricing for retail space within military commissary outlets for canned products.
• Monitored and maintained inventory, corrected inaccuracies, facilitated ordering and prepared sales reports for company management.
• Served as the point of contact for Libby’s and Seneca within the Armed Forces civilian contractor network.

Greater Chicago Area

• Project Manager / Account Manager
• Responsible for building and training a team of 16 account managers tasked with increasing the market value of Cahner’s Hotel & Travel Index publication by virtue of amassing persistent ad revenues, collecting and.
• Increase the final sale price of the publication during Cahner’s divestiture; grew firm’s archive of digital imagery and graphic design, established long-term advertising contracts with international client roster, and.
• Reached all project objectives and achieved goal success prior to deadline.
• Developed all talking points and strategies for HT&I online digital content sales.

Houston, Texas Area

• Owner/Vice-President
• Operated two highly successful process-serving offices with a focus on competitive advantage-based expansion practices and aggressive market share increase planning.
• Interviewed, hired, trained, managed, rewarded and worked tirelessly to retain a solid team of skip tracers, couriers, servers, clerks and administrative support using an array of production metrics and performance.
• Maintained budgetary control, performed sales and contract tasks, built working relationships with industry professionals.
• Coordinated and administered a comprehensive business-to-business marketing campaign using research methods designed to identify under-serviced non-metropolitan territories.

Doctor Of Business Psychology, Corporate Fraud, Forensic Accounting, Mechanization & Automation Of Labor

Master Of Arts (M.A.), Organizational Management, 3.92

Activities and Societies: Golden Key, Alpha Sigma Lambda, Delta Alpha PiForbes School of Business: Specialization: Project Management

Bachelor Of Arts (B.A.), International Business, 3.91

Activities and Societies: Golden Key, Alpha Sigma LambdaForbes School of Business: Minors: Business Economics & Business Administration.

Aviation

Activities and Societies: AviationAviation