James Dooling Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas

San Antonio, Texas Area

Texas

San Antonio, Texas Area

Financial Advisor (2010-present)• Advised branch banking personnel concerning escalated customer issues using a range of Customer Advocacy Team tools and strategies within Card Services Division, or CSD. Received numerous awards for customer service, performance and productivity.• Solved and corrected consumer credit account issues, educated on-site retail bank staff with regard to Chase policies, practices and products. Contributed to company decision-making processes with input associated with hands-on experience and customer feedback. • Increased company revenues by suggesting upgraded services, features, and credit card products to personal bankers and customers. • Functioned as a representative to the CSD Advisory Council wherein call-center personnel productivity problems and inconsistencies where addressed, suggestions were made for rectification or correction and streamlined procedures were developed. • Identified and isolated banking errors, breakdowns and concerns for company review, and new policy implementation. Resulted in minimizing company risk, losses and policy violations.• Solicited ideas from customers, coworkers and management to streamline Customer Assistance Team operational guidelines and reduce bank risk. Participated in executive-level meetings with Chase officers and senior head of CSD.• Awarded tuition benefits for high professional and educational achievement.

San Antonio, Texas Area

CSA (2004-2010)• Coached Card Services Division customers concerning strategic banking repayment program offerings including settlements, balance liquidation programs, and personal financial accounting and budgeting procedures. Resulted in a 100% success rate for customers. • Took ownership of all assigned accounts guiding customers through the educational, fiscal and consequential dimensions of long-term debt reduction. Brought accounts current through the use of persuasion, intuition, empathy, negotiation, motivation, and persistence. • Partnered with Bankruptcy Prevention Unit and Pre-Litigation Services, avoiding bank losses by providing customers with federally-regulated alternatives to delinquency, bankruptcy and charge-off. • Suggested now-enacted company policies, protecting the bank from possible legal action. • Coached new-hires in company practices and policies and informed colleagues of updated rules and regulations. • Co-authored departmental newsletter addressing deficiencies and opportunities and providing front-line team members with information on organizational changes. • Actively engaged support staff to promote compliance with Chase vision and culture and a moral, legal and ethical obligation to the customer and shareholder.

Rochester, New York Area

On-Premise Sales Manager• Adjusted pricing for retail space within military commissary outlets for canned products. • Monitored and maintained inventory, corrected inaccuracies, facilitated ordering and prepared sales reports for company management. • Served as the point of contact for Libby’s and Seneca within the Armed Forces civilian contractor network.

Greater Chicago Area

Project Manager / Account Manager• Responsible for building and training a team of 16 account managers tasked with increasing the market value of Cahner’s Hotel & Travel Index publication by virtue of amassing persistent ad revenues, collecting and cataloging up-to-date information and images and building relationships with luxury resort and exotic destination properties. • Increase the final sale price of the publication during Cahner’s divestiture; grew firm’s archive of digital imagery and graphic design, established long-term advertising contracts with international client roster, and consistently up-sold advertising options.• Reached all project objectives and achieved goal success prior to deadline. • Developed all talking points and strategies for HT&I online digital content sales.

Houston, Texas Area

Owner/Vice-President• Operated two highly successful process-serving offices with a focus on competitive advantage-based expansion practices and aggressive market share increase planning. • Interviewed, hired, trained, managed, rewarded and worked tirelessly to retain a solid team of skip tracers, couriers, servers, clerks and administrative support using an array of production metrics and performance appraisal techniques.• Maintained budgetary control, performed sales and contract tasks, built working relationships with industry professionals. • Coordinated and administered a comprehensive business-to-business marketing campaign using research methods designed to identify under-serviced non-metropolitan territories.

Doctor Of Business Psychology, Corporate Fraud, Forensic Accounting, Mechanization & Automation Of Labor

Master Of Arts (M.A.), Organizational Management, 3.92

Activities and Societies: Golden Key, Alpha Sigma Lambda, Delta Alpha PiForbes School of Business: Specialization: Project Management

Bachelor Of Arts (B.A.), International Business, 3.91

Activities and Societies: Golden Key, Alpha Sigma LambdaForbes School of Business: Minors: Business Economics & Business Administration.

Aviation

Activities and Societies: AviationAviation