James Drewes Email & Phone Number

Fullerton, Ca, Us

El Segundo, California, United States

El Segundo, California

• Manages multiple Mass Action claimant inventories, conducts claimant outreach/follow up, provides online document assistance and answers general claim-related inquiries.• Monitors various shared mailboxes, organizes, escalates and replies to emails efficiently and professionally as necessary.• Balances workload across multiple cases simultaneously, managing priorities as needed.• Prepares weekly reports for business and client use, to provide updates on inventory and litigation statuses while proposing creative and effective solutions to challenges presented by clients.• Monitors check/electronic payment delivery status for thousands of claimants.

El Segundo, Ca

• Promoted to Team Lead - supervised team of 10-20 intake specialists, conducted team meetings, delegated responsibilities, gathered feedback and relayed instruction from management/law firms to the team while implementing innovative processes and protocols.• Managed inventory of 15,000-20,000 claimants under Mass Tort product liability claims.• Formed and led the PFS (Plaintiff Fact Sheet) Team, guiding team members through the proper execution of lengthy court documents. Conducted rigorous quality checks on spelling/grammar, formatting, and accuracy of information provided by claimants. Regularly corresponded with attorneys to ensure their needs were met.• Prepared weekly reports for business and client use, to provide updates on inventory and litigation statuses while proposing creative and effective solutions to challenges presented by clients.• Assisted management with selecting candidates to fill open positions as well as tracking employee workflow, goals, and deadlines.• Monitored team progress by assigning and supervising their activities and giving constructive feedback.

El Segundo, California

• Conducted claimant outreach/follow up, ordered and reviewed medical records in preparation for potential filing.• Investigated claim details through medical record review and claimant correspondence.• Accessed patient information via a variety of software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Culver City, California, United States

Provide a positive experience for guests and ensure the efficiency of the organization − Greet visitors/high-profile guests and direct them accordingly− Field incoming phone calls, relay messages− Deliver mail to offices throughout the building

Orlando, Florida Area

- First Assistant on daily operations, to include review/editing/photocopying documents- Designed and assembled production books which contained the shot list, scene breakdown, schedule, maps, and contact information for everyone involved in the production- Researched set location, props, and stock photos for various projects- Updated and streamlined the company online presence; posted and organized company commercials, promotional videos, and film trailers on YouTube and Vimeo- Primary assistant to the director on five television commercial shoots- Responsible for equipment safety and end of day equipment lockup- Assisted crew with setup and deconstruction of set- Operated boom microphone and recorded sound on shoots- Frequently provided creative input on scene specifics involving lighting, actor/prop positioning and word choice- Responsible for phone lines coverage and conveyance to the director/producer, and timelytelecommunication with clients- Relayed specific information about meeting times, location information, overnight accommodations, and other logistics with cast and crew prior to shooting on set- Managed meal/refreshment needs of staff during conference and shoots