James Richie Email & Phone Number

Medford, Oregon, United States

Sacramento, California, United States

Folsom, Ca

- Developed and executed a strategic payments product vision and plan.- Managed consumer and commercial debit and credit card product lifecycles, marketing campaigns, acquisition channels, risk, pricing and profitability, compliance, and innovation.- Created and executed annual product financial performance plans and ongoing forecasts.- Constructed and nurtured portfolio and member base segmentation strategies to deliver the highest value for cardholders while maximizing marketing campaign returns.- Leveraged industry and credit union data, market research, and focus groups to develop new payments products and deliver relevant insights and recommendations.- Collaborated across departments to ensure consistent product knowledge, sales strategies, regulatory compliance, financial analysis, and data environments.

Woodland, Ca

- Managed and coordinated the administration of electronic payment services including Share Drafts, ACH, Check Collections, GL reconciliation, and audits.- Established department objectives and goals including annual operating budget, projects and initiatives, and conducted performance reviews, coaching and empowering employees to grow.- Acted as primary payment and electronic service vendor liaison, and administered and monitored daily reports for SLAs, productivity, and accuracy.- Maintained compliance and successful audits in relation to NCUA, NACHA, Reg E, Reg CC, Reg D, Reg Z, OFAC, etc regulations. Consolidated new account risk screening efforts.

Davis, Ca

* Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout Yolo FCU, and embracing our mission, vision and core values.* Develop and implement strategies to capitalize on opportunities, highlight the benefit of our products and services over that of our competitor's, and support overall credit union member services, promotions and member satisfaction goals and expectations.* Manage relationships between the branch and Marketing, Real Estate center, Digital Branch, and Wealth Management partners to ensure collaboration in meeting shared company objectives.* Proactively identify any potential issues keeping the branch from providing exceptional member service and provide potential solutions to senior branch leadership.* Provide recommendations, as needed, to more efficiently meet the financial needs of the members visiting the branch.* Lead and coordinate service promotion activities, which include outbound calls, and outside market efforts as needed and directed.

Woodland, Ca

* Maintained 80% Net Promoter Score and 90% Total Experience Score across all interactions, including transactions, new accounts, and loans, since experience monitoring began in 2016.* Develop, monitor, and reinforce individualized training programs by specific job function and organizational level.* Ensure brand consistency in the delivery of sales methods, collateral, and lead generation to accomplish credit union goals.* Create and deliver financial wellness presentations and workshops to Select Employee Groups.* Promote Yolo FCU in business development functions, including Chambers of Commerce, local networking groups, and B2B events.* Educate all staff on proper use of credit union systems, including Customer Relationship Manager and processing systems, and participate in roll-out of new programs and procedures to ensure effective utilization.* Promote and educate staff on marketing campaigns, new product launches, and reinforce consistency of the delivery of an exceptional member experience.

Woodland, Ca

• Facilitate marketing of credit union products and services through the development of relationships with members and the community• Focus on driving membership growth and improving product and service utilization while driving growth in consumer, real estate and business loan portfolios• Develop internal and external strategic partnerships to aid in the overall relationship building with our members and to support our mission and business strategies• Make productive referrals to Financial Advisor to promote growth in investment portfolio• Coordinate and promote attendance at educational workshops• Develop and deliver effective presentations for select employer groups, community groups and educational workshops• Develop, maintain and execute business development strategies to support marketing and campaign initiatives

Woodland, Ca

• Possess an effective knowledge of our products and services with special emphasis on how each will improve our members’ financial success.• Provide high quality member service and build relationships through sales activities which includes new accounts, soliciting, accepting and processing loan applications, and conducting other member account transactions in an efficient and accurate manner.• Receive callers and walk-in members, determine nature of business, meet their need or provide clear and courteous direction to appropriate destination.• Effectively conduct needs-based interviews with current and potential members and cross-sell appropriate products and services. Identify and act upon additional cross-sell opportunities.• Process loan requests for all consumer loans and offer insurance products such as credit insurance, mechanical breakdown and GAP insurance when appropriate.• Complete documentation and finalize loans while ensuring that the member understands their debt responsibilities. Ensure loan agreements are complete and accurate according to policy.• Effectively utilize DP system and customer relationship management software to track salesefforts and maintain accurate records of transactions.• Monitor pipeline and perform outbound calls to current and prospective members to act upon leads and develop relationships.• Accurately and efficiently process new accounts including share, CD, IRA, HSAs and Trust accounts.

West Sacramento & Davis, Ca