As Chief Operating Officer at Prosper Forum, I have played a key role in building the company from its early days into a thriving, profitable, and rapidly growing event business. I lead operational strategy, marketing, and team management to drive expansion and amplify our impact in the foodservice and hospitality industry. From overseeing cross-functional teams to ensuring seamless execution of high-profile events, I focus on operational excellence and strategic growth. By strengthening relationships with key stakeholders and championing innovation, I've helped establish Prosper Forum as a respected leader and catalyst for industry collaboration and advancement.

At SIGMA, I led sales, marketing, and client service efforts to drive revenue growth and strengthen the market presence of one of America's premier fuel marketing associations. During the COVID-19 pandemic, when our revenue-generating events faced significant demand destruction, I collaborated with partners to preserve 90% of revenue in 2020 and successfully restored event revenue to record levels by 2022. My role involved crafting and implementing strategic sales plans, building high-impact industry partnerships, and optimizing financial performance. I also executed targeted marketing campaigns that boosted brand visibility and deepened member engagement, while co-leading event operations to ensure seamless, impactful experiences for stakeholders.

In this role, I provided leadership consulting focused on enhancing company culture and employee performance. I partnered with clients to optimize business processes, implement strategic initiatives, and elevate organizational effectiveness. By managing project implementations, I ensured clients met their operational and cultural goals, ultimately driving improved performance. Leveraging my expertise in relationship and account management, I delivered tailored solutions that fostered client satisfaction, strengthened long-term partnerships, and created meaningful impact on both culture and productivity.

As Director of Client Services, I helped oversee a $15 million annual revenue portfolio, generated through seven large-scale events, from a client service activation standpoint. My primary focus was ensuring seamless delivery on client commitments and maximizing revenue earned by upholding high standards of service. I led a team dedicated to executing each client activation with precision, building trust, and exceeding expectations. By optimizing service processes and fostering client satisfaction, I contributed directly to securing and retaining revenue, supporting the company’s financial goals, and enhancing its reputation in the foodservice sector.

As Manager of Client Services, I cultivated strong client relationships, delivering high-quality service and ensuring satisfaction through creative, tailored solutions. I collaborated closely with clients to understand their needs, enabling value-added sales opportunities and enhancing revenue potential. By proactively identifying ways to support add-on sales, I helped clients maximize their investment with us, fostering trust and securing long-term partnerships. My leadership in team management and relationship-building was instrumental in driving client retention, service excellence, and overall growth.

In this entry-level position, I provided support for the client services team, assisting in account management, client communications, and project coordination. This role allowed me to develop foundational skills in client management and gain an understanding of the foodservice and convenience retailing industries, setting the stage for future growth in my career.

As an Enrollment Advisor, I supported prospective students in navigating their educational options, helping them find programs that aligned with their career goals. My role involved guiding students through the enrollment process, answering inquiries, and providing personalized advice to enhance the student experience. My sales performance consistently met expectations and I was recognized for high-level student retention.

As Assistant Store Manager at Starbucks, I contributed to creating a welcoming, high-performance environment that consistently delivered on Starbucks’ standards for quality, service, and community engagement. I supported daily store operations, including inventory management, staff scheduling, and training, while helping to drive sales and improve customer satisfaction. My focus on team development fostered a positive and productive workplace culture, enhancing employee morale and retention. By prioritizing operational efficiency and customer experience, I helped the stores I worked in achieve strong financial performance and strong community connections.