Smc Operations Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
James Young Email & Phone Number
Document Collection Team Lead at Carwow
at
Carwow
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Document Collection Team Lead at Carwow
Location
Vila Nova De Gaia, Porto, Portugal
Company size
Who is James Young? Overview
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Quick answer
James Young is listed as Document Collection Team Lead at Carwow at Carwow, a with 145 employees, based in Vila Nova De Gaia, Porto, Portugal. AeroLeads shows a matched LinkedIn profile for James Young.
James Young previously worked as SMC Operations Manager at Carwow and Operations Team Lead at Carwow. James Young holds Nvq Level 3, Cipp Payroll Technician, Pass from The Chartered Institute Of Payroll Professionals (Cipp).
Company email context
Email format at Carwow
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Carwow
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Profile bio
About James Young
Dedicated and seasoned customer service professional with a track record of excellence in guiding and motivating teams toward delivering exceptional customer experiences. Adept at fostering strong client relationships, driving team productivity, and achieving performance targets. Possesses a keen understanding of customer-centric strategies and a proven ability to navigate dynamic and fast-paced environments. Known for effective communication, problem-solving, and a commitment to optimising processes to ensure both customer satisfaction and business success.
Current workplace
James Young's current company
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Carwow
5 roles
James Young work experience
A career timeline built from the work history available for this profile.
Operations Team Lead
Current-Leading and mentoring a team of customer service representatives, fostering a collaborative and motivated work environment.-Providing guidance and constructive feedback to team members, enhancing their performance and professional growth.-Setting clear performance objectives, monitoring progress, and proactively addressing challenges.-Overseeing and coordinating the resolution of customer inquiries, concerns, and issues to maintain the highest level of customer satisfaction.-Utilising my comprehensive knowledge of our products/ services to assist team members in addressing customer queries effectively and accurately.
Jan 2023 - Present
Senior Customer Representative
-Resolving customer inquiries, ensuring satisfaction and escalating issues when needed.-Collaborating cross-functionally for process enhancements.-Assessing team performance through KPIs, offering tailored coaching.-Designing training programs to keep the team informed and skilled.
Jul 2022 - Jan 2023
Customer Service Representative
-Contacting customers via various forms of communication.-Resolving issues promptly, collaborating with other teams when needed.-Mastered product knowledge to guide customers and offer solutions.-Maintaining accurate records of interactions and contributing to process enhancement.-Collecting and relaying customer feedback for continuous improvement.
Aug 2021 - Jul 2022
Sc & Administration Manager
* Inventory Management: Optimized stock levels, to maximise P&L * Financial Management: Managed budgets and payroll, implementing weekly reviews to ensure cost-effective operations. * Project Management: Successfully executed multiple projects simultaneously, driving process improvements and technology adoption. * Administrative Excellence: Maintained meticulous records and implemented efficient filing systems. * Talent Acquisition: Spearheaded the entire recruitment process, from sourcing candidates to onboarding new hires. * Employee Development: Designed and delivered comprehensive training programs to onboard new staff and upskill managers. * HR Support: Provided HR guidance, managed disciplinary procedures, and oversaw employee absence management. * Operational Efficiency: Developed and implemented effective staffing schedules to meet 24/7 operational demands.
Jan 2006 - Aug 2021
Team & coworkers
Colleagues at Carwow
Other employees you can reach at carwow.co.uk. View company contacts for 145 employees →
JQ
Jordan Quayle
Colleague at CarwowManchester, England, United Kingdom
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NS
Nuno Soares
Colleague at CarwowVila Nova De Gaia, Porto, Portugal
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KD
Kirsty Downes
Colleague at CarwowLondon, England, United Kingdom
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MJ
Moritz Junginger
Colleague at CarwowMunich, Bavaria, Germany
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JR
James Russell
Colleague at CarwowUnited Kingdom
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OS
Omar Sabir
Colleague at CarwowHarrow, England, United Kingdom
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JC
Joao Costa
Colleague at CarwowVila Nova De Gaia, Porto, Portugal
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DS
Daniel Stark
Colleague at CarwowLondon, England, United Kingdom
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ZS
Ziyi Song
Colleague at CarwowKensington, England, United Kingdom
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LS
Lucy Silver
Colleague at CarwowLondon Area, United Kingdom
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Jordan Quayle
Colleague at CarwowManchester, England, United Kingdom
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NS
Nuno Soares
Colleague at CarwowVila Nova De Gaia, Porto, Portugal
View →
KD
Kirsty Downes
Colleague at CarwowLondon, England, United Kingdom
View →
MJ
Moritz Junginger
Colleague at CarwowMunich, Bavaria, Germany
View →
JR
James Russell
Colleague at CarwowUnited Kingdom
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OS
Omar Sabir
Colleague at CarwowHarrow, England, United Kingdom
View →
JC
Joao Costa
Colleague at CarwowVila Nova De Gaia, Porto, Portugal
View →
DS
Daniel Stark
Colleague at CarwowLondon, England, United Kingdom
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ZS
Ziyi Song
Colleague at CarwowKensington, England, United Kingdom
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LS
Lucy Silver
Colleague at CarwowLondon Area, United Kingdom
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5 education records
James Young education
Nvq Level 3, Cipp Payroll Technician, Pass
Certificate Level 1 & 2, Sage 50 Payroll
St. Pauls College
Diploma Of Education, Sage 50 Payroll
One Education
Diploma Level 1, Payroll
New Skills Academy
Diploma Level 3, Administration, Pa & Secretarial
New Skills Academy
FAQ
Frequently asked questions about James Young
Quick answers generated from the profile data available on this page.
What company does James Young work for?
James Young works for Carwow.
What is James Young's role at Carwow?
James Young is listed as Document Collection Team Lead at Carwow at Carwow.
Where is James Young based?
James Young is based in Vila Nova De Gaia, Porto, Portugal while working with Carwow.
What companies has James Young worked for?
James Young has worked for Carwow and Tesco.
Who are James Young's colleagues at Carwow?
James Young's colleagues at Carwow include Jordan Quayle, Nuno Soares, Kirsty Downes, Moritz Junginger, and James Russell.
How can I contact James Young?
You can use AeroLeads to view verified contact signals for James Young at Carwow, including work email, phone, and LinkedIn data when available.
What schools did James Young attend?
James Young holds Nvq Level 3, Cipp Payroll Technician, Pass from The Chartered Institute Of Payroll Professionals (Cipp).
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