James Duff Email & Phone Number

Belleville, Il, Us

Greater St. Louis Area

Lead a team of six Recruiters and contractors. Provide guidance, direction, coaching and counsel to full time and contract team members.Partner with senior leaders of Information Technology to understand their business objectives and identify talent acquisition needs and subsequently develop and implement strategies to support their business objectives.Developed and implemented several key objectives/projects including Solve Sessions, Contractor hiring pilot, Live sourcing sessions for SDIT, Tech assessments pilot, Interview trainings with leaders and NetOps hiring pilot.Partnered with University relations and marketing team for Intern hiring and onboarding.Build out a recruiter onboarding module for full time and contractor new hires.Promoted to Senior Manager 10/2021ManagerLead a team of four Recruiters and contractors. Provide guidance, direction, coaching and counsel to full time and contract team members.Partner with senior leaders of Information Technology to understand their business objectives and identify talent acquisition needs and subsequently develop and implement strategies to support their business objectives.Strategize with client groups to build candidate profiles and develop pipelines for diverse job categories.Work with HR Business Partners to assist Managers with workforce planning.Build out recruiting structure for IT/Prod/Eng to improve alignment to our business needs.Rolled out several training initiatives around Interviewing and the use of interview guides for our Technology groups.

Greater St. Louis Area

Manage all talent acquisition activities related to Express Scripts Specialty and Pharmacy Operations line of business.Implemented and held the Recruiting team accountable for key metrics designed to measure the effectiveness of processes with a goal of delivering an extraordinary candidate experience.Provide guidance, direction, coaching and counsel to full time and contract team members.Mentored and coached recruiting teams in various areas including diversity sourcing, research, candidate management and client engagement.Built the contractor flex model from scratch. Developed and implemented metrics and goals, on boarding, trainings, strategy and solve sessions.Evaluate and select new technology to aid the recruitment team- such as the ATS, CRM, marketing technology, social media channels, and more.Partner with senior leaders of Specialty & Pharmacy Operations to understand their business objectives and identify talent acquisition needs and subsequently develop and implement strategies to support their business objectives.Strategize with client groups to build candidate profiles and develop pipelines for diverse job categories.Build and maintain collaborative relationships with management teams of client groups to proactively identify staffing trends before they affect productivity and turnover.Develop staffing forecasts and prepare recruiting strategy for assigned client groups.Led and developed our Market Advisor function and Senior Diversity Advisor, a dynamic and energetic team that provides expertise in Research & Intelligence, Sourcing and Special Projects that empowers Express Scripts’ ability to attract and engage key talent.

Greater St. Louis Area

Responsible for full lifecycle recruitment and selection of professional and production staff for exempt and non-exempt positions using a multitude of recruitment sources, supporting the Operations, Technology and Innovation Center and Trend Management departments.Utilize a consultative approach with senior level management to develop and maintain strong working relationships in order to address hiring needs, workforce planning strategies, and recruitment strategies. Work with hiring managers to create, define, and implement behavioral interviewing questions and proactive strategy on hiring and retention. Also was chosen out of eight internals to fill Interim Manager role for four months while my boss was out. In charge of all ramp hiring and a staff of ten.

Greater St. Louis Area

Responsible for full lifecycle recruitment and selection of professional and production staff for exempt and non-exempt positions using a multitude of recruitment sources, supporting the Operations, Technology and Innovation Center and Trend Management departments.Utilize a consultative approach with senior level management to develop and maintain strong working relationships in order to address hiring needs, workforce planning strategies, and recruitment strategies.Work with hiring managers to create, define, and implement behavioral interviewing questions and strategy.Developed and leading the Externship Program for the Innovation and Technology Center for Pharmacy Technicians.

Responsible for full lifecycle recruitment of both exempt and non-exempt employees supporting the Operations, Pharmacy, and Patient Savings division including: presentation, selection, offer, negotiation, and closing.

Recruit for positions in Retail Operations and Information Technology, ranging from entry level positions to Regional Director Roles ∙Conduct initial phone screenings, personal interviews, administer appropriate company sanctioned pre-employment testing and recommend candidates for further consideration to hiring management; perform reference/background checks, as indicated or appropriate ∙Foster relationships with selected colleges and universities∙Communicate and support diversity initiatives to business partners ∙Provide accurate and timely information according to the selection processes via People Screen, BHI and Vurv∙Redesigned and oversaw the Employee Referral Program and Internal Application process∙Implemented a new process for hiring in IT which resulted in quicker hire times and reduced our need for external agencies-I have saved IT and company over $100,000 dollars by using this process

∙Responsible for daily recruiting of all levels of management ∙Conducting job fairs, sourcing and tracking candidates through corporate and parent company websites, Monster and CareerBuilder and Hot jobs∙Source and interview qualified applicants for employment∙Communicate with hiring managers and advise regarding candidates potential

∙Recruiting, sales and marketing for over 50 different Restaurant Management Companies, searching for managers with very detailed criteria for each individual position ∙Working in a proactive recruiting position which involves direct sourcing, interviewing and background research, with job fair experience ∙Consistently maintain one of the top producing recruiters of the 28 locations

Trainer/Help Desk/IT: Traveled to new cafe openings to train and assist new managers in learning the Panera standards ∙Trained the managers on hardware and software troubleshooting∙Assisted our Help Desk by answering live phone calls∙Assisted with special projects by other teams in the field services department∙Trained and instructed new help desk employees to Panera standards of learning ∙Implemented, installed, and tested the Panera Card program for most of the franchise operationsOpening Manager- In charge of all aspects of opening a new bakery caféGeneral Manager-In charge of maintaining all operations of the store

Bachelor Of Arts, Psychology

Activities and Societies: Psychology Research Team for 4 semesters

Associates Of Art, General Studies

Activities and Societies: Pyschology Research Team