James D Email & Phone Number

Weymouth, Ma, Us

Dedham, Ma, Us

Responsible for maintaining cloud hosted environments and performing technical tasks related to domains, security, email, users, compliance policies, and licenses. Manage, monitor, and support Microsoft 365 services including M365 tenant, Azure, cloud Office suite, Exchange, Intune, OneDrive, SharePoint, Teams, Defender, and supporting systems. Maintain a highly secure system through proper configuration and system access monitoring. Ensure the overall health, security, stability, and accessibility of the Bank’s cloud hosted services• Accountable for building, maintaining, administering, supporting, documenting, and ensuring the health of all cloud services in our environment.• Manage the M365 interfaces, performing technical tasks related to domains, security groups, users, and licenses. Administer and support Azure Active Directory and Exchange policies.• Administer the Exchange environment, responsible for maintaining the settings for user mailboxes and e-mail, including the settings required for connectivity with Outlook and mobile devices.• Responsible for all configuration and support of Teams, SharePoint, and OneDrive functionality to support end-users. • Manage the current hybrid AD configuration. Assess, develop, and implement opportunities for further hybrid AD security and optimization.• Oversee Intune endpoint strategy and operations, formulating device and application management policies, and establishing deployment processes.• Develop recovery procedures for each cloud service and makes sure that the backup schedules meet the recovery requirements.• Continually monitor operational functionality of cloud systems.• Implement automation tools to automates activities and business processes.• Administer Exchange Online, including mailbox management, distribution lists, email routing, connectors, and security measures to safeguard against potential threats.

Dedham, Ma, Us

Responsible for computer and security issues that impact enterprise environment, as well, installing, maintaining and troubleshooting Dedham Savings software and hardware both onsite and remotely. Basic network troubleshooting, as well resolving DNS and DHCP issues with printer and computer fleet.Establishing Intune compliance and configuration policies for iPad fleet and process refinement. Image and deploy desktops and laptops with departmental configurations. Maintain a fleet of network printers and troubleshoot network configurations. Provide Azure AD RBAC administration, policy updates and Identity Governance.Manage Teams and Sharepoint access policies and administration.Assist in documentation of troubleshooting procedures that can be shared in the knowledge base - support daily technical support activities for desktop, data, and server management - Identify, log and resolve technical problems with software applications or network systems - Assist in hardening computer systems and Security Vulnerability management

Street, Somerset, Gb

Provide technical assistance and support for Clarks globally by managing incoming queries and issues related to computer systems, software, and hardware. Maintain daily performance of computer systems, as well install, modify and repair computer hardware and software. Image and deploy hardware to local and remote users. Trouble shoot network and proxy client issues. Application and Mobile device support and maintenance (iOS and Android). Provide technical support for multi-site video conferencing and meetings. Provide global support for Microsoft SharePoint, Teams, and Skype for Business, as well Surface Hub roomsCreated web forms for automated incident and requests logging through global ticketing system. Provided after hours support for Change Control Management.Proficient with: Windows 10 and O365 Administration (Admin Console), Powershell, Active Directory Administration, Exchange Management Console, Lync Server Management, System Center Configuration Manager (SCCM), Virtual Private Networks (VPN) and SAP user maintenanceOther areas of expertise:Remote DesktopShoretel Director User ManagementSharepointTeamViewerDamewareAssystLDAP systems

Street, Somerset, Gb

• Responsible for training and support of over 3500 users that drives and sustains adoption of the Clarks B2B website and tools by Clarks’ wholesale global customers and Sales Force, this includes:- Provide front end technical support and troubleshooting; maintaining existing and new user records with a focus on process improvements through interactions with internal and external clients.- Facilitating training opportunities at relevant trade shows, regional events, webinars and in-classroom sessions on site usage, enhancements and/or new campaigns, as well, on-going B2B website training of customer-facing functions within the Clarks organization- Develop course curriculums, training materials and interactive self-paced training guides.- Reporting and communication of site usage details and adoption rates, tracking relevant metrics through Business Objects and SAP.- Coordinating with internal Marketing/Sales groups to develop seasonal communication plans that deliver key Sales/Marketing messages, builds brand awareness and advocates for improved site usage.- Management of Assyst ticketing system, and Hybris Management Console (HMC)AREAS OF EXPERTISE:- SAP - Business Objects Reporting- Bronto- Adobe Capitvate 8+- SnagIt 12+- Cisco Webex- Hybris Management Console (HMC)- Google Analytics- Assyst Ticketing System

Quincy, Massachusetts, Us

Test Center Administrator for the HiSet Exam at Quincy College

Ny, New York, Us

Responsible for operational guidance of BSC Downtown CrossingIdentify sales trends and drive membership sales to meet daily and monthly metricsIdentify and analyze gaps in sales performanceProvide on-site coaching with individual team members to more effectively connect performance with the overall sales processIdentify opportunities for improvement based on financial statementsProvide club staffing by hiring, recruiting and developing new talentOther positions held: General Manager of Boston Sports Clubs South Station, Assistant General Manager at Boston Sports Clubs Boylston

Braintree, Ma, Us

Responsible for all aspects of operations at F1 Boston facility, including scheduling of staff, hiring and training, cash handling, payroll, team building, inventorying, and facility maintenance. Responsible for performance racing series and the various rules and regulations, general public racing and all facility operations, track staff overviews, as well as opening and closing registers. Briefing and managing corporate events ranging from 10 -200+ people, on various rules and regulations of karting, as well managing special events from start to finish.

El Segundo, California, Us

Responsible for the execution of primary qualitative and quantitative market research projects, overseeing project related tasks (such as customer mailings, project documentation), developing questionnaire drafts, and analyzing data from primary and secondary sources.Manage internal cliental, developing questionnaires, deployment and reporting of surveys.Secondary work includes Industry research into consumer attitudes and behaviors.

Bachelor Of Science, Sport Management

Education record