James Durand Email & Phone Number

Accomplished hands on leader with an “outside the box” approach that leads to continual sales and revenue growth. Exhibit superior communication skills while collaborating with all organizational levels and working within competitive, fast-paced environments. Expertise includes:* Field Support, Solutions * eCommerce* Project Leadership * Contract Negotiations* Business Development * Large scale Implementation* Sales & Marketing * Process Improvement* Business Analysis * Systems / Fleet Management * Customer Service* User Experience* Support Analysis* Performance Driven * Financial Analysis * Inspiring & high energy* Budget Management * Vendor Management * Process Analysis* Business Strategy* Operations Management* Change Management* Program Management* IT Management* PCI- SOX- Security complianceSelected Highlights* Responsible for the management of Office Depot retail systems. Responsibilities include hands on system planning integration & functionality expertise. Worked closely with retail organization to develop and drive business initiatives.* Responsible for the chain-wide reliability of operations and process that helped drive salesperformance, & usability of Retail Systems. Applied process excellence methodology to problem solving and prepared upward communication & business requirement for recommended system enhancements for Office Depot's retail stores.* Oversaw chain-wide retail systems upgrades & partner with cross functional stakeholders to achieve desired results in regards to system deployment and execution.* Served as key "go to contact" to solution global store system related issues and questions.* Yielded over $1M in annual savings by initiating successful vendor negotiations and streamlining operational and sales processes.* Coordinated key aspects of complex projects involving relocation of large buildings/facilities and IT departments during tenure with Office Depot, Northwestern Mutual and M&I Data Services.

Listed skills include Leadership, Vendor Management, Strategic Planning, Strategy, and 32 others.