James Voss Email & Phone Number

Boston, Ma, Us

Solutions in Low Vision provides education, training, and professional services to the healthcare community that address independence and mobility. Through proactive screening and identification, health care professionals are able to deliver on their commitment to provide better outcomes and enhanced quality of life to patients experiencing visual impairment.

Sandy, Utah, Us

Premier Vascular Services is a healthcare provider on a mission to improve cardiovascular health. Our groundbreaking EECP Therapy has helped thousands of patients suffering from heart disease.

Orlando, Florida, Us

PlanSource automates and simplifies every aspect of employee benefit programs, so employees and HR teams can make smarter, more confident benefits decisions.• 65 Staff | $100M ARR | 1,500 Clients• Client retention improved 150% through enhanced service delivery model• Increased NPS score by 50 points in 10 months• Led A/R reduction initiative that reduced outstanding receivables $10M in 6 months

Louisville, Kentucky, Us

Verisys is the leading provider of healthcare credentialing services with the most current, accurate, and comprehensive data and technology tools.• 80 Team members | $75M ARR Book of business | 1,500+ Clients• Responsible for all post-sale success activities - Implementation | Adoption | Retention | Growth• Recruited and scaled team of CS professionals achieving 98% GRR and increased NRR 49%• Increased NPS 150% and introduced CSAT and Client Health Metrics• Implemented VOC (Voice of the Customer) program which increased referrals by 140%• Established multiple Call Centers supporting both premium and SMB clients

Sandy, Utah, Us

• 25 Team Members | $1.5M ARR | 1,300 Nationwide Clients• Established SilverVue Customer Success Org - Onboarding | Retention | Client health• Processes resulted in 80% improvement in patient engagement and 32% in outcomes • Improved adoption 145% through creation of best practices and client engagement• Grew Partner Program to become highest producing sales channel in organization• Recruited and managed nationwide distributed team of world-class customer success managers

Sandy, Utah, Us

• Established SilverVue Sales organization driving ARR from startup to $1.5M ARR• Built client base to 300+ Hospitals and 1,000+ Post-acute Care providers nationwide including high-value clients such as Mayo Clinic, Johns Hopkins, Kaiser, Barnes-Jewish, and Northwestern Medical

San Jose, Ca, Us

Developed Hospitality Vertical for this industry leader in wireless communication solutions. Strategic selling and promotion of the Vocera wireless hands-free solution to help owners, managers, and operators delight guests through increased efficiency and responsiveness. Developed Selling and Pricing strategies for this new market.

Dallas, Tx, Us

• Closed $6M revenue in just over 14 months | 110 properties | 24,000 rooms • Actively participated in developing Marriott Clear Sky Network (CSN) standards• Lead Business Development activities for Enterprise accounts - Marriott | Starwood | Host• Maintained relationships with key business partners - IBM | Ruckus | Motorola • Coordinated 100+ multi-vendor technology implementation and integration projects

• Exceeded quota by 124% and established referral rate measures increasing pipeline 55%• Improved lead generation and qualification resulting in improved conversion rate of 72%

Salt Lake City, Ut, Us

iBAHN is a leader in providing technology and broadband services to the hospitality market and was among the first providers to offer high-speed Internet services broadly to hotels, event venues, and residential communities.Managed the relationship and development of iBAHN’s largest national accounts including Marriott International, Ritz-Carlton, Interstate, Sunstone, and Host Marriott. Based at Marriott International Headquarters, I coordinated all technology, marketing, and revenue strategy between the organizations. I leveraged relationships with key executives and property owners to maximize the impact of technology on the guest experience. • Managed the cross-functional team responsible for the initial 750+ High-Speed Internet Access installations completed in Marriott properties averaging more than 50 installations per month• Managed implementation and on-boarding of 600 Lobby PCs in 250+ properties • Led and drove all new initiatives and technology programs for all Marriott brands • Speaker and panelist in numerous Hospitality Technology industry events• Prepared, analyzed, and presented metrics for the executive teams at all key client properties• Negotiated and executed contracts with Marriott's largest owners and franchisees • Led system improvement specialty team focused on improving product stability, reliability, user experience, and system revenue retention and growth.

• Led Finance and HR departments for rapidly-growing startup • Grew revenue from investment capital to $8M in less than two years• Successfully submitted more than 20 products recognized for automation industry awards

• Systems Developer - Database design and User Interface development• Project included 30+ developers | Medical Information System for Occupational healthcare clinics

Richardson, Tx, Us

Managed the analysis, design, coding, testing, and implementation of an information system used to track audio/visual equipment. The project tasks included writing procedures and triggers in SQL Server and development using PB4.0.

Masters, Accounting And Information Systems

Bachelor'S Degree, Accounting