James D. Williams Ii Email & Phone Number

Oakland, Ca, Us

Boston, Massachusetts, Us

Site Management•Ensure high quality hiring, onboarding, and management of Program and Operations staff as well as effective collaboration with other functional site teams•Plan and manage the $4.5M annual site/programmatic budget•Create and drive strategy for cross-functional work to ensure alignment, transparent sharing of information, and collaboration on student and staff prioritiesProgram Management•Oversee the planning, development, coordination, implementation and evaluation of all program activities (including training solutions coursework, student performance and support initiatives)•Provide strategic vision and leadership for all programmatic functions to align with Year Up’s standards and best practices, ensuring all activities are geared towards supporting and developing young adults to be prepared for jobs that match market demandPartner Relationship Building and Management•Manage relationship with other community organizations that are part of Talent for Tomorrow (TFT) Alliance (strategic partners that are co-located on our DC campus) to ensure long-lasting collaboration and partnership; continuously contribute to report, and optimize strategies to ensure continued success over time•Develop and manage relationships with key stakeholders; act as a point person for all communication between Year Up, TFT partners and funders•Engage external stakeholders; coordinate and host guests who want to engage with the Year Up Program, attend external events as neededTeam Management•Manage functional leaders to achieve programmatic metrics, including tracking progress towards goals, initiating interventions, and ensuring best practices are implemented •Recruit, and directly or indirectly supervise, evaluate, develop, and retain talented program team members•Design and integrate professional development opportunities for program staff, working closely with direct reports and other managers to develop professional development plans

Boston, Massachusetts, Us

Maintain Center of Excellence•Served as subject matter expert in the design, development and delivery of scalable components of program model, including; setting vision for the way the work will be executed within Year Up’s delivery, build and maintain cross-site teams to foster community and practice sharing, and create the organization’s learning agenda•Set and create enablement strategy for external partners Cross Functional Leadership•Partnered with Regional Leadership, Site Leadership and functional site-based staff to set and enable standards, as well as Cross-site community build to support quality execution and furthering of the learning agendaDesign•Worked in partnership with the Talent Solutions Design team to provide insight and knowledge into all of the options available for Program components based on design specifications

Boston, Massachusetts, Us

Program Management Quality and Delivery•Served as National Program Management SME and worked as a member of the Quality and Delivery practice area to execute on change management processes that align individuals and teams around improving outcomes•Created vision and direction for Program Managers across the country and fostered team buy-in for alignment•Monitored and evaluated organization-wide Program Management metrics; highlighted bright spots, anticipated barriers to success and ensured improvement plans are in place when metrics fall under goal – created retention strategies leading to $1+ million in revenue•Curated Program Management standards and standard operating procedures; acted as the National Program Management subject matter expert in prioritizing when new standards are needed, facilitated the standard-building process, and leading rollout/adoption of new standards•Oversaw ongoing effectiveness of the organization wide talent pool in this function (coaching Program Management leads, prioritized training agenda with Training Academy and played an active role in training) and added expertise in staff talent acquisition for Program Manager roles•Built and led cross-functional team of Program Manager staff across the network, facilitating calls and in person meetings, aimed at furthering the delivery of high quality program

Boston, Massachusetts, Us

Team Leadership•Served as a member of the local Program Leadership Team, collaborating with Program leaders in all other departments to ensure strong connection across functions and support goals for programmatic excellence and change management •Steered programmatic regional expansion from two locations to three locations and increasing impact from 320 students served to 480 students served a year•Directly managed Program Management team to systematize the implementation of asset-based, skills-focused readiness plans for young adults in all phases of the program to achieve positive program outcomes – resulting in 10% increase in retention by January 2018People Management•Acted as “expert at large” Learning Community member, remaining present and active in all Learning Communities•Provide close and regular management/development to each of the Program Managers•Managed Program Management team responsible for programmatic performance. Meeting and exceeding metrics of 83% retention during the Learning and Development phase and no more than 10% attrition in the internship phase, and 75% positive outcomes 4 months after graduation•Led succession planning and pipeline development to support growth planning – under my leadership the Program Management team grew from three to five direct reports across three locations

Boston, Massachusetts, Us

Stakeholder Engagement•Established and managed a diverse portfolio of strong relationships with key stakeholders in the greater D.C. Metropolitan area such as guidance counselors, teachers, and community partners resulting in 118% increase in lead generation•Managed recruitment and enrollment pipeline, coordinating effective outreach strategies to our target populations, as well as tracking and meeting cyclical recruitment goals•Facilitated information sessions for prospective interested candidates and conducted one-on-one advising to ensure a 90% conversion to application •Developed and managed $30k Admissions budget for region

Boston, Massachusetts, Us

Program Development and Implementation•Ensured intern success by providing day-to-day support of the intern, including providing first-level support of intern absences and performance issues, coaching, working closely with Program Managers and staff advisors, etc.•Retained 93% of students on internship with 100% placement after graduation, 96% continuing to pursue higher education, 48% of interns converted to FT employees with internship partner at an average salary of $22.15•Developed, organized, managed and facilitated internship readiness workshops, including developing course content, reviewing the internship contract and covering logistics with interns prior to internship start date for National Capital Region•Achieved an average student grade of 93% for Professional Development Workshop classCustomer Success•Proactively ensure bi-weekly contact with interns and supervisors to monitor performance and satisfaction via phone, email, or in-person meetings; provide coaching where appropriate•Track, analyze and report out on performance status across the internship portfolio (based on ongoing feedback, supervisor/intern survey responses, and other performance data) and highlight key trends for consideration

Boston, Massachusetts, Us

Team Leadership•Trained, led, supported and coached a core team of four instructors and advisors; coached staff on following advisory curriculum in-line with student growth and expectations•Managed weekly meeting with Learning Community staff and participated in staff trainings; coordinated efforts and schedules while maintaining a positive group dynamic from the points of view of both staff and studentsProgram Development and Implementation•Developed and executed new student orientation; in collaboration with the Admissions team, oversaw student entry into the program, coordinated orientation activities and ensured students became acquainted with resources, staff, and program expectations

Us

Direct Client Support•Assessed the needs of an ethnically diverse population of individuals/families residing at an affordable housing property in Fairfax County with 53 units and over 190 residents by providing case management, including client assessment, individualized client action plan and crisis intervention to individuals/families in public housingProgram Development and Implementation•Planned, coordinated, developed and implemented all educational programs working with at risk youth and adults living in community including educational programs in the areas of: college prep, life skills, financial management, job readiness, basic computer literacy, ESL, substance abuse, healthy lifestyles and other programs to meet the needs of residents•Collaborated with Fairfax County Housing Authority and Neighborhood and Community Services, elected officials, local nonprofit organizations and schools to provide essential programs promoting academic excellence and self-sufficiency•Wrote and serviced monthly CCFP Grant and other reports for Fairfax County's Department of Neighborhood and Community Services.•Created award winning youth drug awareness program – recognized by the Virginia Statewide Neighborhood Conference

•Led various data gathering projects related to the annual budgeting planning process, in assistance to the VDOT Finance Manager•Provided financial analysis and other analytical support for $8 billion budget applied to the Traffic Management Plan (TMP).•Collaborated with cross-functional teams on a variety of projects, implementing successful strategies.•Provided daily and weekly reports to Senior Project Managers and VDOT Finance Manager based on analysis of content acquisition costs detailing contract terms by project and for strategies such as; Local Network Operation, Traffic Operations, Transit, Communications and TMP Management.•Created and maintained weekly ledger to monitor spending of aforementioned strategies•Assisted with monthly processing of vouchers, for such agencies as; Virginia State Police, Fairfax County Police, Department of Rail and Transportation

Fairfax, Virginia, Us

•Served as pro bono consultant for local nonprofits, such as Atlas Corp, Girls on the Run Northern Virginia and Action in Community Through Service (ACTS) of Prince William County •Created social media strategy with 12-month promotional calendar, tracking and metrics tooland methods to improve organization Facebook, Twitter and Pinterest •Developed property plan and cost benefit analysis for a piece of property located in Prince William County•Established feasible organizational structure redevelopment through analyze of various business models, discovering diverse and resourceful means to leverage revenue model and collaborating with Northern Virginia community to improve perceived public image