James Edwards Email & Phone Number

Crafting Seamless Solutions at the Intersection of Innovation and Human-centric DesignAs a seasoned Product Engineering leader, I specialize in developing platforms that seamlessly blend innovation and human-centric design to deliver transformative product solutions that surpass the evolving needs of our customers, both internal and external. With a belief that optimal outcomes stem from the harmonious integration of people, process, and technology, I drive initiatives that foster synergy across these three pillars to achieve unparalleled results.Elevating Service Offerings through Innovative TechnologyI spearhead the development of innovative technologies for service offerings, elevating the value proposition delivered to our clients. By harnessing cutting-edge solutions, I enhance Insight's market position as a leading service provider while catalyzing revenue growth. My strategic approach ensures that each technological advancement aligns with our overarching goal of delivering unparalleled value and fostering long-term client satisfaction.Orchestrating Seamless Integration of Technology, People, and ProcessesAt the core of my approach lies the seamless integration of technology, people, and processes. I orchestrate the automation of tools to streamline operations and enhance efficiency, thereby empowering teams to focus on delivering exceptional outcomes. By instrumenting a cohesive platform that facilitates the consistent and consolidated delivery of client solutions, I enable Insight to effectively navigate the complexities of the modern business landscape while staying ahead of the curve.#ProductEngineering #Innovation #HumanCentricDesign #TechnologyIntegration #ProcessOptimization #Leadership #ClientValue #RevenueGrowth #Automation #StrategicVision

Remote, Woodland Washington

About Me:A visionary leader in Cloud Platform Engineering with a proven track record of spearheading transformative initiatives globally. I excel in leading cross-functional teams to conceptualize, design, and deploy innovative cloud solutions that drive business growth and enable seamless digital transformation.Experience:As the leader of Cloud Platform Engineering, responsibilities include driving the managed cloud service line P&L, service growth of a $4m revenue stream, margin optimization, and budget adherence. I provide strategic direction and leadership to ensure the successful delivery of comprehensive cloud services that align with organizational objectives.Key Achievements:Developed and launched a next generation global cloud platform, resulting in the ability for Insight to global deliver and sale cloud managed services. https://www.insight.com/en_US/what-we-do/expertise/cloud/managed-cloud-services.htmlLed the innovation and deployment of the cloud technology platform utilized by the delivery teams to deliver the value and outcomes of the service offering to the client. Cultivated a collaborative culture and empowered cross-functional teams to deliver exceptional results through effective communication and teamwork.Expertise:*Strategic Leadership: Providing visionary leadership to drive digital transformation and business growth through cloud technologies.*Service Innovation & Deployment: Leading the development & deployment of innovative cloud solutions to meet evolving business needs.*Team Management & Collaboration: Inspiring and guiding cross-functional teams to achieve excellence through collaboration and teamwork.*Technical Architecture & Design: Designing robust and scalable cloud architectures that align with business objectives and regulatory requirements.*Business Development & Client Relations: Cultivating strong client relationships and identifying new opportunities to drive revenue growth and customer satisfaction.

Greater Salt Lake City Area

Technical leader adept at dealing with problems, increasing efficiency, drive technical excellence and empowering teams to grow skills to better service the business.Reduced business IT operating expenses by $3 million with new vendor contracts, service agreements and eliminating wasteBuilt Infrastructure and Devops teams to better support product engineering on Hybrid Infrastructure, AWS, AzureLed initiatives to build effective teams, solid technical architecture and support of enterprise infrastructure, applications and security Technical research, design and implementation of IoT (Smart Buildings), network, management systems, and computing systems across Extra Spaces 2000 locationsFoster work culture of collaboration, skill building and inclusion to increase morale, increase efficiency and reduce turnoverLeading strategic technology projects to enhance operational efficiencies including infrastructure technology refreshes, network upgrades across 2000 locations, Systems upgrades, service delivery telemetry and KPI's.Prioritize ensure consistent delivery quality utilizing technical resources of 30 IT employees, vendor project managers and vendor techniciansCollaborate and built relationships with business stakeholders including department heads and senior leadership on IT strategies to meet business initiativesManage day-to-day teams workload to support IT Security, Network, Servers/Computing Systems, Azure, Office 365, VOIP and TelecommunicationsImplemented and utilize dashboards to measure KPI metrics for operations and implementations teams to improve resolution times to <4 hours.Manage 3rd party vendors to achieve prime pricing optimal servicesExercise appropriate cost control to meet $10 million departmental budget restrictions--- Key Technologies ---* IoT* Security* Microsoft Office 365* Amazon AWS* Azure* Windows, Linux* Oracle, Microsoft SQL* Dell, Cisco, Meraki

South Jordan, Utah

Responsible uptime of production applications with over 1 petabyte of healthcare data in Oracle database systems located in 4 US data centersReduced annual operating expenses by over $2 million with infrastructure upgrades & new vendor contractsEstablished the DevOps teams and drove Devops improvements for software release pipelines and uptime of applicationsLead initiatives to fix application reliability issues and upgrade performance by re-architecting infrastructure. Resulted in 85% reduction in outages.Built and managed over 40 technical Devops and infrastructure staff located in 5 US office locations and Nepal.Implemented process and controls which reduced SOX security exceptions to zeroOwned and managed costs to meet $10m IT budget

American Fork, Utah

Owned infrastructure and system architectures for the company's SaaS based application hosted in Rackspace’s managed infrastructure. Managed and trained 2 highly effective systems engineers. Replaced under-performing services vendors with internal ops staff which resulted in 90% faster response to development and business needs.Streamlined infrastructure procedures and staff by negotiating contracts and migrating production applications to Rackspace. This resulted in increased application availability of +99.99% and improved operating infrastructure efficiency by 90%.Implemented next-generation infrastructure using technical proficiency with Redhat Linux, Java, Glassfish, VMware, F5 and back-office systems. Improved disaster recovery technologies and processes to meet 12 hour RTO requirements. Implemented business continuity solutions by moving software to the cloud and establishing off-site worker locations.

Salt Lake County, Utah, United States

Manger over datacenter and network operations staff, manages services and cloud infrastructure operations. Directly support Cisco networks, VMware clusters, Linux/Windows servers, Netapp storage, Asigra backup software, Inmage replication software. Oversaw the work of 5 senior systems engineers. Architected and implemented a secure multi-tenant Cloud environment from the ground up. The infrastructure included VMware Enterprise, Cisco Networks, Juniper Firewalls and Netapp Storage. The end result was a scalable, secure and highly available virtual environment hosting the Cloud products.Was part of Product development team where I architected and implemented infrastructure and procceses for DR as a Service and Email Archive Vault as a ServiceStreamlined RTO disaster recovery procedures for the companies DR as a Service cloud product from 13 hours to 8 hours.Reduced SSAE16/SAS70 security exceptions to zero.Improved operational inefficiencies in service desk, monitoring, network infrastructure and technical architecture.

Greater Salt Lake City Area

A technical sales engineer with a focus on assisting the sales team in driving revenue growth in major accounts. Established a “trusted technical adviser” relationship with customer IT executives. Assist professional services department with architecture and implementing technical solutions. Owned technical account planning, system delivery assurance, acceptance criteria, competitive strategy, and customer education. Wrote RFP solution proposals, Statements of Work and technology assessment reports.Technical Sales Engineer responsible for positioning the various Consonus Technologies Solutions. The solutions portfolio included managed services (DR-as-a-services, Email Vault as a services, managed backup-as-a-service, and co-lo datacenter solutions. Re-sold and implemented Symantec Netbackup, Netapp and Datadomain products.

Greater Salt Lake City Area

Technical Sales and Delivery skills which achieved a high level of customer satisfaction on all sales and implementation engagements. I sold enterprise-class products spanning all areas of IT. Which included Internet services, HP hardware, Microsoft Servers, Solaris UNIX, Network hardware and security consulting services. I led technical whiteboard and IT discussions in sales meetings , scoping and then implementation and supported the solution. I Articulate product benefits to customer senior management through demonstrations, proposals, statements of work, and product trials. Maintained certifications and advanced knowledge of technologies through class room knowledge, self-study, lab time, online webcasts, seminars. Supervise daily activities of the Canon Managed IT Services teams. This included dispatch of IT systems engineers, hiring of staff, Systems Engineer career growth and certification progression and department profitability.Spearheaded the evolution of the Canon Business Solutions information security product. The product was designed to perform security consulting to a wide array of SMB customers in all industries across the Utah Valley. Singly developed security assessment methodologies, tools, report delivery, marketing and gap remediation.

Greater Salt Lake City Area

Installed and directly supported Internet Services, Netware, Windows NT and Desktop Services to SMB companies in the Salt Lake Valley.

Education record

High School