James Eagen Email & Phone Number

Lake Mary, Florida, United States

• As the Director of Global Certifications Operations, I lead the strategic direction and execution of initiatives within the global certifications department. This role is crucial in shaping both long- and short-term.
• Develop and implement strategic initiatives to enhance the efficiency and effectiveness of candidate service operations, ensuring an exceptional experience for certification candidates and certified professionals.
• Drive business development efforts to expand the reach and impact of The IIA’s certification programs, identifying new opportunities for growth and engagement.
• Oversee exam security protocols and processes to ensure integrity and confidentiality throughout the certification lifecycle.
• Manage the overall program development and evaluation of The IIA’s certification offerings, ensuring alignment with industry standards and stakeholder needs.
• Provide effective administration and optimization of six internal and external systems utilized by certification candidates and certified individuals, facilitating a seamless navigation experience through the.

Altamonte Springs, FL

Responsible for the development, management and execution of all educational programming offered by the association. Expanded web-based seminar series from ten annual programs to thirty and increase revenue generated from web-based offerings by more than 125%. Launched two semi-annual conferences, each realizing margins of 30% to 40% and demonstrated.

Managed all aspects of conference and seminar development and management; business proposal, pro forma P&L’s, budgeting, content development, sponsor and attendee marketing, registration, venue selection, operations, contract negotiation and new business development. Expanded the magazine group’s conference business from one to five events within 3 years.

Responsible for the development and implementation of brand marketing program designed to build a single corporate identity after the acquisition of DoHealth, a Salt Lake City based health Promotion Company. Through integrated marketing program consisting of events, print, online, radio and outdoor advertising achieved a growth in readership, advertising.

Responsible for development and implementation of promotion and marketing strategies to drive sales for Internet group's print and online properties, Internet World Magazine and Internet World News. Initiate and manage research efforts, prepare industry status reports, defining and implementing market research projects, and coordinating internal requests.