James Black, Gwcba, Lssgb, Csm Email & Phone Number

Glen Allen, Va, Us

Richmond, Virginia Area

Achiever, Connectedness, Adaptability, Learner, ResponsibilityPersistent and accomplished business professional seasoned with experience in all aspects of business analysis with a proven track record of leading complex, cross functional projects. Widely acknowledged for unique combination of software development background, building effective relationships and strong project leadership skills including:- Highly detail oriented project and test lead with demonstrated abilities to… Show more Achiever, Connectedness, Adaptability, Learner, ResponsibilityPersistent and accomplished business professional seasoned with experience in all aspects of business analysis with a proven track record of leading complex, cross functional projects. Widely acknowledged for unique combination of software development background, building effective relationships and strong project leadership skills including:- Highly detail oriented project and test lead with demonstrated abilities to provide business analysis,project leadership, management, planning, testing, communications, operations and client support- Able to work independently and as part of a team to perform complex business analysis, create business and process documentation, work directly with business owners and manage relationships in a cross functional environment- Embraces collaborative teamwork to deliver quality solutions addressing complex business needs- Develop and implement best practices, solve problems and issues relating the business and operations- Skilled in analytical methodologies and interacting with customer base at all levels of the organization to address the full spectrum of questions regarding technical and operational issues- Certified Business Analyst from the George Washington University School of Business Show less

Richmond, Virginia Area

• Defined business and functional requirements that increased Recoveries business line income during a time of soaring consumer bad debt• Influenced business leaders to assist them understand and define their business intent which led to more clear and complete requirements• Researched and analyzed complex business processes and data structures using SQL to identify and verify consumer trends

Richmond, Virginia Area

Successfully developed and implemented new Replacement Point of Sale (rPOS) system starting with the pilot store to over 200 selling locations, streamlining the selling process and improving customer experience. I ensured that Circuit City’s Point Of Sale complied with the Payment Card Industry standards by integrating cross channel IT projects into a composite business solution by interacting with all levels of management, business and development staff. I also recommended systems solutions to… Show more Successfully developed and implemented new Replacement Point of Sale (rPOS) system starting with the pilot store to over 200 selling locations, streamlining the selling process and improving customer experience. I ensured that Circuit City’s Point Of Sale complied with the Payment Card Industry standards by integrating cross channel IT projects into a composite business solution by interacting with all levels of management, business and development staff. I also recommended systems solutions to senior management and business sponsors. As a result I was recognized by management and collaborative teams as a subject matter expert of multiple store systems and retail operations. I also mentored and trained college students, junior associates and summer interns from local universities to increase their depth of knowledge regarding real-life software development. Show less

As a Senior rPOS Business Systems Analyst at Circuit City Stores I was responsible for:• Successfully developing and implementing new Replacement Point of Sale (rPOS) system starting with the pilot store to over 200 selling locations, streamlining the selling process and improving customer experience• Ensuring that Circuit City’s Point Of Sale complied with the Payment Card Industry standards by integrating cross channel IT projects into a composite business solution• Interacting… Show more As a Senior rPOS Business Systems Analyst at Circuit City Stores I was responsible for:• Successfully developing and implementing new Replacement Point of Sale (rPOS) system starting with the pilot store to over 200 selling locations, streamlining the selling process and improving customer experience• Ensuring that Circuit City’s Point Of Sale complied with the Payment Card Industry standards by integrating cross channel IT projects into a composite business solution• Interacting with all levels of management, business and development staff by recommending systems solutions to senior management and business sponsors• Recognized by management and collaborative teams as a subject matter expert of multiple store systems and retail operations• Mentoring junior associates and trained summer interns from local universities to increase their depth of knowledge regarding real-life software development• Engineering inventory management system that reduced corporate inventory by $80 million without increasing stock outs while maintaining 95% customer satisfaction• Increasing Circuit City’s market share of computer console games from 4 to 9 percent by decreasing the shipping cycle by 7 days through the creation of a vendor-direct-to-store inventory receiving process• Researching, designing, developing, testing and implementing the first thermal rebate system in the consumer electronic market for both in-house and vendor promotions ensuring every eligible customer received their rebate form before they left the store Show less

Masters Certification Business Analysis, Business Analysis

Master's Certification in Business Analysis

Bachelor Of Arts (B.A.), Biology, General