James Brannon Email & Phone Number

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

• Front Desk Service Advisor / Coordinator / FSA• Displaced in merchandise for 4 months• Innovate and inspire cast ideas• Involved in implementation of Inside Out program to enhance the guest arrival experience• Train and support cast with new company innovations such as Disney Magic Mobile and Guest Service Suite.

Disney'S Contemporary Resort And Bay Lake Tower

• Front Desk Service Advisor / Coordinator / FSA• Innovate and inspire cast ideas• Club FSA – monitor service quality and make changes to enhance guest experience and safety.• Build and maintain resort Sharepoint to give cast tools and information needed in order for them to provide great guest experience.• Updated iPad and ThinkPad devices to include Hotel Experience for the new guest arrival initiative.

Disney'S Wilderness Lodge And Copper Creek Villas

• Front Desk Service Advisor / Coordinator / FSA and statused Concierge • Recipient of the quarterly Confirmation of Excellence award.• Super user and trainer of JARVIS system.• FSA for the opening team of new Club Level Concierge.• Participation in creation of new Club level training video for Forbes White Glove Service training • Work with Chefs to ensure dietary needs are considered with food service. Display and store food in keeping with food safety standards. • Formed and introduced the position of Advanced Calling in response to direct feedback from guests verbatim regarding club arrival process.• Organize and simplify club order procedure and train new cast members to understand the order process.> Jarvis> Lilo> Al la Carte> Passport> Microsoft Office> Guest Services> Cast Applications> HRGAS and CRS> Powerpoint> TAG> HotSos> Maximo> Webeo

Disney'S Beach Club Resort

Responsibilities• Was resort LEAD and then ONLINE (now FSA) to assist cast members and guests• Supported and assisted cast members in back office role and front desk role.• Opening of Lobby Concierge team when department split from Front OfficeSkills> Lilo> Al la Carte> Passport> Guest Services> Cast Applications> HRGAS and CRS> Maximo> Webeo

Responsibilities• Built reports to show booking trends for marketing and sales department.• Disney World representative for the Disneyland Logistics system.• Disney World representative in EuroDisney for the opening of Pascal (reservation center) • Partnered with Event Sales Managers to block and protect room inventory and contracted sales.• Partnered with resort teams to block and maintain the inventory of Special Needs rooms.• Updated and maintained FTF (Finger Tip Facts) book for packages and contracts with wholesale department.• Implementation team from Business Process Reengineering for the Dining Reservation System (DRS)• Certificate from the Business Process Reengineering team for my role in the Conventions Critical Path to Billing project.> Reports and marketing research> HRGAS and DPMS> CRS (Central Res System)> Logistics sytem> DRS (Dinning Res System)> Lotus 1-2-3

Florida, United States

Orlando, Fl

• Vice President Treasurer leading a large employee base of 250 employees (20 direct reporting managers) in a travel and hospitality / event management company with 2.5 million dollars in revenue a year.• Developed and implemented (SOP) Standard Operating Procedures to promote employee - customer relations.• Developed luxury brand travel experience for our exclusive and VIP cliental.• Promoted a culture of inclusion by having an open door policy.• Monitoring booking trends and building new travel packages, itineraries and incentives to attract and retain current and future clients.• Pursued negotiated, and acquired contractual agreements with vendors and customers.> Payroll and Sales Tax> Government forms> Scheduling> Event planning and services> Group Travel> Travel Planning> Contract negotiations> Accounts Receivable and payable> Cruise Specialist with CLIA> ARC management qualifier

Responsibilities• Hired and trained employees• Scheduled employee• Maintenance of all games• Inventory of redemption• All monies and depositsSkillsMother Board repair, Scheduling, multitasking, Responsible Vendor

Bachelor'S Degree, Business Management And Leadership

State Pre License Course, Real Estate

Graduate Of Real Estate Institute, Real Estate

Special Designation of higher learning and training for REALTORS