As a Change, Adoption, and Automation Specialist with 20+ years of experience in technology roles across multiple companies, I build and deploy end-to-end digital solutions that meet client needs and create value.  My focus on digital transformation leads to sustainable support models that improve both client and employee experiences.  I prioritize a positive end-user experience and effective adoption of new systems and processes, creating communications, documentation, training materials, and other digital adoption assets to support transformation efforts.  By closely assessing departments’ processes, I develop and implement action plans to close gaps and drive successful outcomes, improving user productivity, experience, and engagement.