Represent and promote the University’s facilities at external networking and marketing events to increase the team’s profile and generate new business with high commercial or PR value. Develop and maintain relationships with external stakeholders, partners and clients such as event agencies, event management companies, local business networks and destination management companies.Prepare bids to secure large international conferences and events, as well as working in partnership with larger events across Manchester. Liaise with internal stakeholders such as timetabling, estates, student living and catering to ensure smooth delivery of events. Develop and maintain close internal relationships with the faculties, to provide support for conference and event activity, whilst ensuring the wider needs of the faculty are still met. Complete and maintain industry accreditations, award submissions and external surveys to both promote and benchmark our services. Managing and monitoring of office annual budget and individual project budgets to ensure that they are on track, and deliver a value for money service which creates a surplus of third stream income. Conduct benchmarking of similar products in other HEI’s and competitor venues to ensure they are competitively priced and offer value for money. Report on our service to relevant stakeholders to provide projections of sales, ROI and overarching sales strategy and business plan. Management of an effective, thorough, holistic approach to feedback, creating a successful loop which promotes and rewards innovation and excellence, whilst addressing and closing gaps in the service we provide. Nurturing and encouraging a culture of customer service excellence within the team, acting as a role model to others in terms of time and deadline management, agile team working and innovation.

Managed a high volume of events; building strong client relationships to deliver a customer focused professional event management service from concept to completion. I provided effective and efficient administrative and operational support in the planning and organisation of events, including working with conference organisers and external providers to formulate bids to attract events to the University.Liaised with internal and external providers to ensure the delivery of conference and events consistently met customer expectation, working to agreed quality standards, whilst maximising return.Oversaw the financial management of events such as preparation of quotations, working to and setting budgets, negotiating discounts with external providers, recording all transactions and ensuring payments are made as laid out in the Terms and Conditions for the event.

Managed the conference centre to ensure the success of the high volume of events that took place there. This included managing staffing levels, catering requirements, a team of cleaners, receptionist and conference assistants.Timetabling programmes into conference space and reporting on space utilisation and planning.