James Childress Email & Phone Number

Stockton, California Area

Stockton, California

Responsible for the overall planning, organizing, and execution of all IT functions at First Baptist Church• Implementation and planning of all the IT needs to include server, routers, switches, LAN/WLAN, wireless system, desktop systems, Hyper-V, and G Suite for staff, teachers and students• Implementation and continuing development of the church website to include development, design, and coding as necessary• Monitor network security for potential risk that may arise from internal or external sources. This includes unauthorized access, virus, and other network attacks• Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions• Maintain and program as needed the church phone NEC digital phone system• Maintain a high level of documentation for all systems, outlining data flow, system specifications, router and switch configurations, and technical writing for department and end user needs• Perform training of staff, teacher and students on new or updated software as needed to maintain a highly productive user environment• Create, implement, and maintain backup and disaster recovery of critical information to maintain continual operation and recover of data if necessary.

Sacramento, California Area

•Directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions•Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions•Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions•Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations•Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status•Directs and prioritizes the work load of subordinate personnel•Reviews all designs, code and unit test plans where applicable•Approves all business requirements for feasibility and staffing needs prior to any implementation•Participates on all hardware and software evaluations and maintains vendor contracts.•Represents the IT function at customer review meeting when appropriate.•Directs education programs for IT staff and user training as needed•Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting•Took on the lead role in the installation, configuration and implementation of SCCM. This includes OS patching, 3rd party patching and OS image deployment to meet GLB auditing compliance •Write IT policies and procedures that were missing or outdated for the department. This included policies and procedures to meet auditing guidelines and standards.•Create and implement architectural design changes to include the upgrade of a Windows Server 2003 environment to a 2008 environment. This also included the migration of Exchange 2007 to Exchange 2010 and a physical server to VMWare migration.

Stockton, California Area

Managing a staff of 3 technicians and 1 mainframe operator while providing guidance and project prioritization. With minimal outsourcing, we handle all technical issues for 8 remote locations across 5 counties in California, consisting of 100 workstations, and 30 servers virtualized on 15 physical units. I work constantly to analyze the technology needs of all department heads getting input from each one to accomplish this goal, whether it is configuration changes to streamline operations or upgrade and install new technology.• Responsible for ensuring that the department meet all compliance requirements under the Federal Reserve Bank regulatory agency third party audits of the IT department• Preparing SQL reports for transition and conversion from Legacy Pacific State Bank to Rabobank N.A. using ITI prime database and Viewpoint reporting system• Responsible for most major system configuration changes and implementations• Implemented network monitoring, workstation patching, and anti-virus solutions across the enterprise

Stockton, California Area

Managing a staff of 3 technicians and 1 mainframe operator while providing guidance and project prioritization. With minimal outsourcing, we handle all technical issues for 9 remote locations across 5 counties in California, consisting of 80 users, 100 workstations, and 30 servers virtualized on 15 physical units. I work constantly to analyze the technology needs of all department heads getting input from each one to accomplish this goal, whether it is configuration changes to streamline operations or upgrade and install new technology.Responsible for ensuring that the department meet all compliance requirements under the Federal Reserve Bank regulatory agency third party audits of the IT departmentReview and revise enterprise Information Security Program and Disaster Recovery ProgramResponsible for most major system configuration changes and implementationsAnnual budget preparationsAnnual project review and project review for strategic planningRequest for proposal development and contract negotiationsResponsible for annual critical vendor reviewImplemented network monitoring, workstation patching, and anti-virus solutions across the enterprise

Responsible for the configuration and management of all aspects of a Windows 2003 environment. This includes, but not limited to, Active Directory, Group Policy, DHCP, DNS, Enterprise Patching, and Antivirus. With minimal direction I was the primary point of contact for technical issues for Pacific State Bank. I work constantly to analyze the technology needs of all departments getting input from each one to accomplish this goal, whether it is configuration changes to streamline operations or upgrade and install new technology.Lead Technician and Trainer for a department of 3 techniciansImplementation, installation and configuration of:Blackberry Enterprise Manager and Blackberry Smart PhonesHarland CreditQuest (Complete Lending Solution) to include integration with LaserPro and Fiserv core banking solutionShavlik NetChk Protect for Patch ManagementSymantec Endpoint Protection, Symantec Ghost, and Symantec AntivirusCalyx PointVM Ware Server across the EnterpriseWindows Server 2003 conversion replacing Windows Server 2000 Enterprise wide Writing and reviewing department policies and procedures Assist on helpdesk requests that may include Microsoft Word, Excel, PowerPoint, Publisher, WSUS, Active Directory, Group Policy, Windows 2003 Server, Windows XP, Windows Vista, Windows 7, Communicator enterprise instant messaging, Exchange 2003, and all proprietary core banking products from Fiserv

While with FCCU I was responsible for maintaining user accounts and enforce security procedures to include, but not limited to, adding new users, adding new mailboxes, and maintaining group accounts. I also gained a great deal of experience with data communications, Desktops, Servers and Alpha Mainframe Server running Users OS which was the core banking software. Network back-up management and recovery coordination along with disaster preparedness planning. Software Experience and Knowledge: Windows 2000 Server, Windows 2000 professional, Exchange, SOL, Microsoft Office Pro 97 & 2000 (Word, Excel, Access, Power Point, Outlook) Apple Computers

At Apple I provide courteous and informative technical assistance, via phone or email, to customers regarding the configuration and use of the Macintosh OS and hardware. At all times maintaining a friendly and cooperative relationships with customers and technical support team members to ensure a high standard of professionalism and customer satisfaction. I also proactively identify ways to avoid recurrence of customer problems or issuesGeneral knowledge and understanding of all Apple products (including OS, Airport, Desktop and Laptops, and commonly used applications)Diagnose and troubleshoot problems over the telephone or email, defining and explaining the problem, and "walking the customer through" the solution

I was responsible for the management of a team of 12 technicians. Personnel managent to include scheduling and continuing training.

Bachelor Of Science, Information Systems Management / Project Management

Associates Of Science, Electronics Technology And Computer Science