Responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers and staff. Supporting counsellors to effectively respond to distressed young people, risk assessing interactions, and taking necessary action to ensure that children contacting the service are suitably safeguarded. Also responsible for line managing counsellors and switchboard operators.

Lead trainer delivering the Childline Induction Training programme to a large cohort of prospective Childline volunteer counsellors. Working with a small team of administrators, a Volunteer Co-Ordinator and two other Training Supervisors, with the aim of training over 250 new volunteers. Responsible for planning, managing and delivering face-to-face training and assessments, whilst also supervising on live counselling shifts and managing staff and volunteer counsellors.

Voluntary role as a co-opted school governor

Responsible for providing a Childline service perspective as well as direct support to young people who are members of the Childline community in terms of feedback, providing individual support to young people, providing specific feedback to the service and respond to service enquiries and requests for support. Work to provide recommendations for business practice change in response to feedback and identify where current best practice guidelines are not being followed. Providing operational input into all service content on the website, and ensuring suitable risk assessments are made and safeguarding concerns addressed whilst monitoring user generated content.

Responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers and staff. Supporting counsellors to effectively respond to distressed young people, risk assessing interactions, and taking necessary action to ensure that children contacting the service are suitably safeguarded. Also responsible for line managing counsellors and switchboard operators.

Working as a Team Manager within the NSPCC's Contact Centre. Responsible for ensuring that all service users received a prompt, efficient, and focussed service when contacting the organisation. Also responsible for managing a team of Contact Centre Advisors, and evaluating team performance and recommending service and system improvements

Working within the NSPCC's Contact Centre. Role involved responding to enquiries from members of the public and professionals, carrying out research in order to respond effectively to basic enquires, and ensuring more complex enquiries were forwarded as appropriate to other parts of the division/NSPCC

Employed by the NSPCC for sessional counselling shifts with the London base of Childline. Trained to deal with a variety of sensitive, personal, and child-protection related issues that children experience.

Part time contract in a warehouse office, where responsibilities included preparing invoices, processing payments, updating various stock and customer databases, processing accounts using basic knowledge of SAGE, and preparing various documents related to stock and customer orders. Also assisted in drafting staff employment contracts for the company. Additional roles involved producing and updating a computerised warehouse plan and stock location finder, and helping to keep company website updated.

Special arrangements examination invigilator. Role focused on setting up exam rooms, invigilating, ensuring regulations were adhered to, and performing any extra tasks that were required of me.

Research assistant for members of staff in the Psychology department. Role included a variety of different components, including interviewing children, questionnaire distributing, data entry and experiment designing.

Part time contract in a warehouse office, where responsibilities included preparing invoices, processing payments, updating various stock and customer databases, processing accounts using basic knowledge of SAGE, and preparing various documents related to stock and customer orders. One of my duties was also to write up drafts of employment contracts for all the members of staff at the company, and to produce a computerised warehouse plan and stock location finder for the company