James Eitzen Email & Phone Number

Redmond, Or, Us

Culver, Oregon, United States

Madras Oregon

- Develop and Implement QC/QA Plan- HACCP Analysis and Plan Implementation- Food and Dietary Supplements cGMP Third Party Audit/Certification- FDA Registered Food Facility- USDA Certified Organic Certification and Renewals- METRC Management for OLCC Products- Manage Team of 50+

Redmond Oregon

Managing operations of wholesale and retail departments of Visions and Visions Glass Design.

Bend, Oregon Area

Industrial Hemp Farming and Propagation Services.

Redmond Oregon

CEO of Network Now Solution and lead Sr. Engineer.Provide customers with affordable solutions to meet their growing IT needs. From the desktop to the Server. Network Now Solutions can assist in getting your systems back up to par or help maintain that already smooth sailing ship.We also have unique solutions for the retail space.We are primarily a Windows shop but are comfortable with Apple and Linux systems.

Redmond Oregon - Hayden Homes Support Center

Ensure Complete Systems availability for Hayden Homes.IT Project ManagementHelp Desk EscalationTechnology Vendor ManagementIT Security Policy CreationTechnology TrainingExchange 2003 and 2010 ManagementHelp Desk Management and EscalationIT and Non-IT Staff TrainingHyper-V ManagementSQL ManagementEnd User SupportNetwork ManagementVendor ManagementActive Directory Management

• Design, deploy and manage Microsoft Windows networks. SBS Server 2003, Linux, Windows XP, MAC OSX and Microsoft Exchange• Configuration of networking equipment. Home and business networks• Experienced with open source application such as Open Office and Linux

• Maintain network, workstations, servers and web applications• Manage and maintain site to site VPN connection• Administer backups and routine updates• Provide Desktop Support

One of two Senior Engineers.Managed Customer Servers, Backups, Deployments etc.Level II and III Escalation

Responsible for managing and maintaining customer networks and vendors.

• Manage and support all infrastructure servers• Network design and deployment with documentation• Technical writing and drawing• Linux/Fedora server administration• VMWare Virtual Server and Virtual Center for Virtual Server administration• Provide upper tier desktop support functions• Mange all networking equipment• Manage web services and remote access• Management of Exchange server and Spam appliances• Create and follow security procedures and routines• Manage routine backups and updates

• Manage and maintain in house servers• Provide Desktop Support for all Customers• Design Develop and Deploy custom solutions for customers industry specific needs• Manage and maintain several different AD/Domains Contracted customers.• Design and deploy network solutions for customers• Troubleshoot and resolve issues with client’s proprietary software• Deploy IP/Analog surveillance systems• Design and deploy VPN solutions• Routine onsite visits to verify functionality of all hardware components• Design and deploy backup schemes for customers• Provide Phone/online/onsite support to customers

• Receive Customer calls that junior level technicians are unable to resolve• Handle Level One escalated Help Desk calls, either resolving the problem or providing a solution for the Customer• Ability to train junior level technicians• Acknowledged as “Total Quality Customer Service Professional”• Able to skillfully combine technical support with Customer Service• Provide Customer with support on D-Link networking products• Quickly and effectively, solve Customer challenges• Maintain quality control/satisfaction records. Constantly seek new ways to improve Customer Service• Deployment of multiple workstations with routine maintenance performed

• Receive Customer calls and troubleshoot problems, determine the level of support needed• Provided Customer with support for D-Link networking products• Quickly and effectively, solved Customer challenges, while providing quality Customer Service

Education record

Education record