With over 2 years of experience in the foreign exchange industry, I am a passionate and driven PFX Dealer at Currencies Direct, one of the leading providers of international payment solutions. I have a strong expertise in FX rates and margin management, as well as qualifying and pitching FX products to suit clients' individual needs. I am motivated by delivering the highest levels of customer service and satisfaction, and creating lasting and loyal relationships with my clients. I also enjoy working in a dynamic and collaborative team environment, where I can contribute to the company's growth and success.As a PFX Dealer, I am responsible for monitoring and assessing the market to identify market-making opportunities, as well as managing daily, weekly, and monthly opportunities through Salesforce. I also oversee new buyers and sellers, and assist them throughout the process, from registration to trade execution. Additionally, I support walk-in clients in the office with general queries and transactions. I use my skills in customer satisfaction, customer retention, and customer experience to ensure a friendly and personalized customer journey. I have also completed multiple certifications in food safety and conflict management, which demonstrate my commitment to continuous learning and improvement.
Listed skills include Customer Service, Sales, Hospitality Management, Event Management, and 11 others.