James Emche Email & Phone Number

As a Dedicated Operations Manager with 19+ years’ experience, I understand the importance of leading high-performing success functioning teams and delivering superior results to grow an organization’s client base and revenue. My experience as a supervisor at Verizon has allowed me to motivate employees to perform at high levels, resolve complex problems, drive efficiencies, and creating forward-thinking enhancements. I am passionate about leading positive client experiences, securing new business, ascertaining the voice of the market, and developing productive working partnerships.As a leader, I strive to pass on these same qualities to my team by providing regular hands-on coaching sessions to help employee metrics. A few of my past successes include:  Absorbed 50% associate headcount loss and successfully processed half a million-service location requests a year. Drove Verizon’s long-term strategies to develop internal location coding for 5G strategy and reduced dependence on an external coding solution for an annual contract of $10M+ a year!

Listed skills include Management, Project Management, Telecommunications, Integration, and 21 others.

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  The Community College Of Baltimore County

  Business Administration And Management, General