Local, Affordable, Reliable IT ServicesCustomer-driven IT Services provider in the Spokane regional area. We provide a full spectrum of IT Services to SMB’s (small and medium sized businesses) in Eastern Washington. Our solutions include: IT Consulting, Network design and admin, outsourced IT, hardware and software advice and acquisition, managed services, training and much more.

Photographing lighthouses and creating calendars and prints for lighthouse enthusiasts.

Responsible for IT services to 400+ employees in 50+ regional branches. Led IT support staff in all production areas including network infrastructure, systems architecture, applications, hardware, software development.* Restructured WAN architecture, providing greater throughput and reliability to branch offices while significantly lowering costs.* While improving infrastructure, VOIP and wireless communication, realized savings over $150K per year.* Sole responsibility for Best Practices and standardization in all areas of IT operation, including OS, hardware, software, networks, applications.* Responsible for Expense and Capital IT Budgets. Also primary influencer in branch IT budgets for hardware, software and networking.

Oversaw nationwide staff of desktop computer and phone support personnel. Responsible for all aspects of team integration and production, including hiring, mentoring, coaching. Administered capital and expense budgets for employee systems; responsible for maintenance, upkeep and upgrade of all systems, software, procedures and methodologies. Peer interaction with architecture, infrastructure, application, engineering. Owned ticket tracking and reporting system.

Outstanding IT SolutionsManaged ongoing and daily operations of business and client Projects, including logistical and financial planning, budgets. Hired, trained, and directed admin and technical employees, and developed effective operating procedures. Instituted and managed relationships with vendors and third party providers / partners. Developed standards for IT services and solutions, including design, selection and integration. Created and implemented methods of service and communication for clients.* Experience and expertise involving virtually all aspects of IT implementation, service and management* Collaborated closely with clients to design, implement, and manage IT Projects, contracts and maintenance agreements* Offered concierge-style consultation and analysis to clients, delivering top-quality customer service* Partnered with clients to improve operations, time management, and create simple procedures with easy-to-understand documentation* Listened carefully to clients’ needs and catered training and supporting documents to specific need versus predesigning methods that might not fully meet their needs* Consistently delivered client projects on time or early and within budget, in most cases less than expected costs

A Mobile Website CompanyAssisted SMB's with creating mobile web sites.* Responsible for do-it-yourself builder that allowed anyone to build their own free mobile web site to include text, graphics, pictures, maps, contact info, and more.