James Ernst Email & Phone Number

Buffalo, NY, US

Minneapolis, Minnesota, United States

United States

Buffalo, New York, United States

• Lead multiple projects and collaborate with web development team and clients across a variety of disciplines
• Help provide insight and ideas to problem solve issues within given project or task
• Scope and estimate out requests
• Help showcase tailored CMS ideas and how it will benefit our clients
• Guide meetings and calls with clients and development team
• Complete edits within the CMS and help with deployment of websites

Buffalo, New York, United States

• Developed restaurant concept that grew to one million in sales in under three years.
• Worked with management team to create vision and goals for numerous projects and represented customers to ensure quick concept adoption.
• Managed vendors to ensure products and materials were available when needed.
• Met 100% of deadlines and project goals which resulted in tripling annual sales in 2020.
• Developed reporting to identify key metrics to improve workflow in all areas of business operations
• Implemented new technology and hardware strategies designed to collect more data and improve B2C salesEnsured daily operations managers met deadlines on projects by enacting management meetings and operations reporting.

Joshua Tree, CA

• Analyzed scope of multiple projects based on competitive analysis, meetings with production designers, and budget requirements resulting in reduced production cost by 10% from previous year.
• Communicated progress and roadblocks to stakeholders, including executive management, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of projects.
• Managed conflicts between production designers to ensure a unified vision was presented to audiences.

Greater Los Angeles Area

• Managed communication across production and sales team to schedule and plan all-hands meetings to ensure team was in alignment with company mission.
• Developed and implemented sales training program to unify all sales reps in their messaging and mission.
• Managed team of eight sales reps that serviced fourteen markets.
• Coordinated weekly product inventory and profit and loss statements to ensure accurate sales and sales goals were being achieved.
• Updated client files in CRM, boosting company organization by 34%

Buffalo, New York, United States

• Worked with variety of clients from healthcare to lifestyle on meeting and exceeding sales expectations.
• Redesigned clients websites and social media presences to focus on customer journey and convert more sales.

Greater Boston Area

• Managed communications across healthcare division to schedule and plan client calls to ensure all client objectives were being met in timely manner.
• Interacted with 16+ high-value clients and fostered relationships through deep knowledge of SHIFT communications method and client needs.
• Scheduled media interviews and client product demos, updating calendars to reduce instances of overbooking by 95%.
• Cataloged media clippings to track ROI and manage client expectations.

Boston, Massachusetts, United States

• Managed project deadline expectations for clients resulting in a 25% increase in appropriate deadlines being set
• Drafted meeting agendas resulting in a 60% increase in meeting efficiency
• Cataloged client results in company's CRM system to report measurable results to clients
• Drafted basic HTML/CSS code for client web development

Rochester, New York Area

• Developed communications program, which included implementing a website for Diocesan communications, social media, media relations, and communications training.
• Assessed strategic media placement opportunities to reach a wider audience and encourage people to experience parish events.
• Managed meetings between parish leaders and diocesan staff to determine critical objectives to further the mission of the organization.

Master Of Arts - Ma, Public Relations/Image Management

Bachelor Of Arts - Ba, Communication And Media Studies