• Provide Tier 2 and Tier 3 support for escalated Help Desk issues supporting over 800 employees and over 1000 computers.• Maintain and manage over 100 servers in a VMware virtual environment.• Manage patch management for Windows Updates and 3rd party patches for all servers, desktop and laptop computers.• Review documentation, install, configure, upgrade and monitor software and hardware solutions.• Responsible for the maintenance, configuration, and reliable operations of computer systems.• Resolve client and server systems issues to limit work disruptions.• Assist with asset management, including maintenance of hardware and software inventory.• Contribute to the remediation of vulnerability scan findings.• User identity administration in Active Directory.• Group policy management and periodic review, performing approved adjustments as required.• Collaborate with IT professionals and business units to deploy solutions capable of supporting the bank’s business goals.• Provide assistance to project groups as a technical lead on bank related projects.

• Directly supported over 150 employees at six different physical locations with all of their technological needs.• Maintained and supported various enterprise IT solutions including but not limited to: SureMDM Mobile Device Management, Microsoft Office 365 and Exchange Server, Spiceworks & DeskPro Helpdesk Ticketing, Mobile Device Security, Sangoma VoIP Phone System, CCTV and physical security systems, Network Monitoring Tools, Ubiquiti Servers and Wi-Fi Solutions, and Database Management.• Managed over 250 Samsung and Apple tablets, applications, and servers for our staff to use on a daily basis for documenting medical data.• Diagnosed and repaired issues involved with administering and maintaining corporate infrastructure, including network connectivity, internet access and email.• Maintained and supported 35+ corporate Windows and Linux Servers and 11 Hosts within a VMware virtual environment.

• Administered Microsoft Windows 2012 and 2016 Servers (Active Directory) over four domestic and international offices with 100 users, maintaining a 24/7/365 uptime.• Directly supported C-Level Executives, Directors, and Administrators over four domestic and international offices.• Maintained and supported various enterprise IT solutions including but not limited to: Mobile Device Management, Exchange Server 2016, Helpdesk Ticketing, Mobile Device Security, Cisco VoIP Phone System, Multi-Factor Authentication, Collaboration Tools such as WebEx, Network Monitoring, Citrix XenApp, Document Sharing, and Data Analysis software.• Managed mobile device services, applications and servers for Apple iPhone/iPad.• Saved company over $100,000 by taking over the management of vendor relationships and negotiating contracts on a 1mm company subscription budget.• Maintained Ruckus Wireless access points and ZoneDirector Wi-Fi controllers.• Diagnosed and repaired issues involved with administering and maintaining corporate infrastructure, including network connectivity, internet access and email.• Maintained and supported 30+ corporate servers within a VMware virtual environment.• Trained employees on new and existing IT systems.• Assisted in migrating a traditional IT Infrastructure to Microsoft Azure.

• Served as the main Systems Administrator supporting 100+ users and 100+ workstations, maintaining optimal operation and function of a single domain, Active Directory Corporate Network in two different physical locations.• Managed, trained, and mentored one other Jr. Network Engineer.• Worked closely with Owners, Directors, and other Management Teams to make sure that their technology needs were always met.• Migrated 50 servers from 2003 to 2012 with 0 application impact.• Improved operating efficiently by ensuring SSAE 16 / SAS 70 Type 2 compliance.• Maintained and supported all wireless devices including access points, mobile phones, tablets and laptops.• Managed communications and accounts with various service and parts vendors.• Managed virtual and physical server backup, replication, and Disaster Recovery solutions.• Managed numerous appliances such as Firewalls, Spam and Virus Protection, and VPN appliances.• Built new computers and repaired older ones as needed, following established standards for installing hardware and software.