James Etherton Email & Phone Number

Lansing, Mi, Us

Marriottsville, Maryland, Us

Manages the day-to-day delivery of the software asset management service including oversight of the service delivery team and serves as the primary point of contact for software audit requests and designated benchmarking activities.Developed metrics to report on the health and well-being of the ITAM department.Authored and implemented ITAM policies and procedures to better improve the company's financial situation.Negotiated with vendors to maintain or reduce annual spend on IT budget.Delivered ITAM management of over 100,000 devices.Managed the delivery of ITAM management system from kickoff to deployment in 15 days.Managed software license compliance across organizations, while implementing governing processes around compliance audit-related activities.Accomplishments:Reduced or kept flat IT asset spend by implementing more efficient and cost-effective IT asset management practices.Improved IT asset compliance with industry regulations by implementing a comprehensive IT asset management program.Successfully implemented a new IT asset management system that streamlined the IT asset management process and improved efficiency

Waterloo, On, Ca

In my current role, I lead two global IT teams delivering IT configuration management, CMDB, and hardware/software management aligned with ITIL v3 best practices. I create ITSM metrics, service cost models, and IT budgets. I also deescalate and troubleshoot customer incidents. My key accomplishments include:■ I successfully managed configuration of 80K devices within 62 datacenters.■ I integrated a software asset management system, resulting in zero audit penalties, a 20% improvement in release management, and 30% reduction in hardware and software costs.■ I drove configuration and service mapping improvements, reducing Mean Time to Restore (MTTR) during major incidents by 20%.Configuration Management: Global team of direct reports. of direct reports who deliver the roadmap, strategy, process objectives and metrics to measure success of Configuration Management processes and its associated activities while managing the implementation and maintenance of all processes and activities according to the objectives Manage policy, process and procedures which account for the service mapping and definition of network infrastructure, communications and commercial delivery of IT services to customers.Asset Management: Program delivery and management via a global team of direct that spans from technology asset selection, operation, refresh, migration, optimization, all the way through the retirement and disposal of the asset. Management of direct vendor relationships and establishing effective road maps and budgetary strategies.

Waterloo, On, Ca

Manager of Service Asset and Configuration Management and Knowledge Management Systems.Manage direct and indirect reports of three ITIL processes as well as the day to day operations of the service operations teams and systems that support Incident, Problem, Change and Release teams within an ITIL framework.•Responsible for the operational and continual improvement of 3 global teams from Europe to India •Noteworthy accomplishment: Defined metrics for asset and configuration management which improved release management efficiency by 20% and reduced wasted contractual spending by 2 million dollars in 6 months.• Implemented an oracle licensing management system that reduced an Oracle audit penalty by over 60% as compared to the last audit. • Control, record, report, audit services and other configuration items their attributes and relationships.• Record and report for completeness of Systems and services• Process own and manager for the following: IT assets identified, controlled in lifecycle• Maintain historical data including cost and changes• Provide configuration platform servicing all other Service Management functions.

Albany, New York, Us

At this time, I delivered multiple concurrent end-to-end ServiceNow solutions for client, building custom technical implementation plans and roadmaps, allocating resources, optimizing business processes, managing vendors, and overseeing implementations and post-deployment support. I also directed clients through maturity process of ITSM and ITAM using ITSM toolsets. Executed maturity assessment—ISO20000, ITIL 2011, ITSM Capability, ITAM. My key accomplishments include:■ I spearheaded a migration of IT asset data into an IT Asset Management system.■ I facilitated IT optimization assessments and developed process improvements aligned with industry standards and frameworks.

Okemos, Mi, Us

During this period, I managed the Configuration Management Database (CMDB) system to maintain and upgrade software and hardware lifecycle. I created ITIL and ITAM framework to mitigate risk and drive down costs. I also oversaw ordering, receiving, recording, reporting, and disposal of all IT hardware and software. My key accomplishments include:■ I created a contract management policy to standardize risk mitigation and contract language.■ I established Key Performance Indicators (KPIs) to ensure adherence to quality standards, as well as operational metric and report writing templates to enable continuous overall improvement.■ I partnered with finance teams to develop financial tracking metrics to predict cost increases. ■ I improved vendor contract management by building a vendor management scorecard system comprised of tiered vendor contract evaluations.■ I conducted organization-wide ITIL v3 awareness training as ITIL Subject Matter Expert (SME).

Novi, Mi, Us

Asset Management, contract specialist, patch management, Software distribution, repackaging, SQL custom reports and server administration.

Washington, District Of Columbia, Us

Primary duty as a professor of English Language College of Education. Sumska Olblast.Director of community non profit project development.Projects completed successfully included the building of a community education center. Community project to clean up and promote local tourist site. This included having to negotiate contracts with government official, local community leaders and local business leaders. All negotiations conducted in languages other than English.

Bachelor'S Degree, History

Master'S Degree, History