James Evans Owiddo Email & Phone Number

Kenya

Nairobi, Kenya

Nairobi Kenya

1. Leading all last mile operations for Jumia Services in Kenya.2. Working towards improving delivery timelines and success rates 3. Improving customer experience through training and routine monitoring of delivery partners activities 4. Monitoring the dispatch team's efficiency productivity and constantly improving the processes.5. Working with key departments to ensure customer requests are met within the stipulated timelines.6. Capacity planning for all operations over the entire business cycle7. Cost optimization across all last mile hubs8. Daily, Weekly, Monthly reports on departmental performance using MS Excel.

Adams Arcade

1. Develop and monitor delivery requirements and coordinate requirements with service providers.2. Coordinate pickup and delivery issues.3. Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.4. Consolidate data from multiple data sources and generate weekly metrics and daily reports to support business needs.5. Conduct daily coordination with operations teams to ensure orders depart on time with zero defects.6. Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.7. Manage delivery volume changes on a daily basis and adjust the delivery plan to meet customer expectations.8. Track any service constraints and changes in service providers, ensuring effective scheduling.Create “what if” routing solutions as part of expense savings opportunities.

Creating delivery runs.scheduling new dispatch routes and delivery times.Assigning delivery routes to couriers

Nairobi

Director Of Sports