As the Director of Operations and Owner at Highgate Health in Sydney, I spearheaded the company's growth by over 120% in the last two years. My strategic decision to enter the business full time has led to increased efficiency and revenue. I have honed my leadership and organisational skills in a dynamic startup setting.

Highgate Health is the first primary healthcare clinic in NSW led by a Nurse Practitioner (NP). Belinda Donkin Evers my co-director (and wonderful wife) has been working as an NP for over 15 years. We specialise in Primary Healthcare, Infusions and Weight loss. In February 2023 we opened own standalone clinic in Bella Vista.

Proud to open Traveltrust Australia.Traveltrust was established in USA in 1983 with one goal in mind; to provide businesses and individuals with an unrivalled, personal service in travel management. Traveltrust now has offices in London, Hong Kong and Canada For 40 years, Traveltrust has navigated our way around complexity to offer maximum value and ultimate peace of mind. We are adept at creating and implementing the right business travel service solution to suit the varied needs of our customers. Our team of agents have an average of 20 years of travel industry experience and handle each booking request with the utmost professional competence.With the help of industry-leading corporate travel management platforms, we ensure that your travellers get the lowest available rates for their travel while adhering to your company’s travel management policy.

ABB Ltd. is a Swedish-Swiss multinational corporation headquartered in Zürich, Switzerland.Front Office lead for 6 countries (Australia, New Zealand, Japan, Indonesia, Philippines, Vietnam) Key Responsibilities▪ 2nd level support for any major issues / complaintys regarding travel and expense. ▪ Assisting Vendor managment with TMC, hotel, car, and payment providers.▪ Rolling out new travel policy in Jan 2022▪ Implentation manager for new Travel and Expense tool (Concur) ▪ Regular meeting and reporting to senior management.

A division of Complete Health Australia is Healthy Weight Australia. as Operations Manager I am tasked with improving the whole patient experience with the development of a new online system for the complete patient journey with integrations into Clinic to Cloud from Zoho CRM development of new online forms as well as helping patients on their weight loss journey.

The COVID-19 Contact Tracing Team implements the procedures that NSW Health created to control the spread of COVID-19.RolesTeam Leader led a team of 16 close contact tracers Case Manager Exemptions - managed travellers requesting exemptions from mandatory hotel quarantine Close contact tracer - worked as part of a team of over 300 Contact Tracers that work to identify people that may have been in close contact with a positive case and provides them advice about self-isolation to minimise the spread of the virus

Led a team of 12 Field Officers. This including training, leading and mentoring to complete the 2021 Census.

Smart IQ™, is a market leader in Workflow and Content Automation (WCA), enabling enterprises and governments to bring digital transformation to the customer experience. With a low-code, cloud-based platform, Intelledox empowers business users to replace static forms with guided, data-driven and mobile-friendly interactions, accelerating and simplifying processes from new account opening and onboarding to customer service.

Managed the day to day activities associated with the University’s travel booking servicefor Curtin staff, students and visitors . This involves managing the contracts and the operational interface between the University and TMCs and other associated suppliers ensuring efficient and effective travel booking and management services.Key Responsibilities▪ Management of travel facilitators. ▪ Management of TMC, hotel, car, and payment providers.▪ Managing, maintaining, and “policing” the travel policy. ▪ Crisis management and support. ▪ Procurement activities including hotel, air, pre-trip approval, travel payment supplier. ▪ Regular meeting and reporting to senior management and faculties across the university. Key Achievements:▪ Deployment of centralised automated end to end payment solution saving the university over $350,000/ year.▪ RFP and development of a new pre-trip approval tool (Intelledox) with multiple integrations into student, staff, financial and risk management systems.▪ Development of a new travel services for groups and students.▪ Monthly post trip travel survey increased response rates from 3% to over 60%.▪ New organisational structure within team introduction of Admin, VIP, and groups.▪ Introduction of a new hotel program including Airbnb.▪ Appointed onto the travel working party for the University's Procurement Hub (20 universities sourcing travel together).▪ Conference attendance (GBTA, ACTE, AIME, ITB). ▪ Presented at Higher Education Support conference on the “Future of Travel”.▪ Runner up in GBTA BTTB Travel Program of the Year 2018.▪ Finalist in Curtin University VC Excellence Awards 2018.▪ Created and launched a new travel networking group ‘Travel Program Professionals WA”.

GBTA (Global Business Travel Association). The Association’s purpose is to provide services and information to the travel procurement community,Advisory Committee is made up of experienced travel buyers who assist with advice on the content, format and running of our activities. The Association’s purpose is to provide services and information to the travel procurement community, and so we actively seek contributions and direction from travel buyers.

Managing the provision and execution of travel locally both from an operational and proccurment perspective. Including medical and non-medical emergency assistance for corporate members and travel insurance companies as well as internal corporate and FIFO travellers.Key Achievements:- Strategic planning and development and launch of a online booking tool (Concur Travel), Online virtual credit card system and Hotel booking system- New airline contracts with Virgin, Emirates and Qantas - saving of over 12% - Crisis management and support - Deployments of global travel back office system (Travcom in Paris and Singapore)

Set up of a new TMC for the Americas Region