Staff Analyst
Current
Oct 2023 - Present
AeroLeads people directory · profile
James Dirlam Email & Phone Number
Staff Analyst
at
The County of Fresno
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Staff Analyst
Location
Fresno, California, United States
Company size
Who is James Dirlam? Overview
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Quick answer
James Dirlam is listed as Staff Analyst at The County of Fresno, a with 524 employees, based in Fresno, California, United States. AeroLeads shows a matched LinkedIn profile for James Dirlam.
James Dirlam previously worked as Operations Manager at Alorica and Senior Team Manager at Alorica. James Dirlam holds Bachelor Of Arts - Ba, English Language And Literature/Letters from California State University, Fresno.
Company email context
Email format at The County of Fresno
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The County of Fresno
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Profile bio
About James Dirlam
Passionate about turning data into actionable insights, I've honed my skills with a Google Data Analytics Certification, mastering SQL, R, Tableau, and Excel. My background in English from CSU Fresno has equipped me with exceptional communication, research, and digital literacy skills. Studying English and Architecture at UC Berkeley, I've cultivated adaptability, project management expertise, and a keen sense of design.Driven by curiosity and the thrill of problem-solving, I seamlessly bridge the gap between technical data analysis and real-world application. Let's connect and explore how I can bring value to your team!Top Keywords:Digital LiteracyData AnalysisSQLRTableauExcelPower BIPresentationReport WritingTeam LeadershipProject ManagementMicrosoft OfficeAutoCADCritical ThinkingConflict ResolutionTime Management#DataAnalytics#SQLExpert#RProgramming#TableauVisualization#ExcelProficiency#PowerBIAnalysis#CommunicationSkills#TeamLeadership#ProjectManagement#TechnicalProficiency#MicrosoftOfficeSuite#AutoCADDesign#ProblemSolving#CriticalThinking#TimeManagement#DigitalLiteracy#DataDrivenDecision#ConflictResolution#CallCenterOperation #BusinessCommunication
Current workplace
James Dirlam's current company
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The County Of Fresno
5 roles
James Dirlam work experience
A career timeline built from the work history available for this profile.
Operations Manager
Managed day-to-day operations of a high-volume call center with 1,000+ employees, employing data analysis to enhance efficiency, reduce negative customer feedback, and improve key performance indicators. Led and motivated a team of managers, supported P&L reporting, and collaborated across departments to resolve complex customer issues and drive operational improvements.
Nov 2018 - Nov 2020
Senior Team Manager
Spearheaded new program aimed at enhancing underperforming agent performance, utilizing metrics to identify candidates for intensive coaching, and conducting weekly performance analysis for representatives across multiple teams. Additionally, I identified and coached potential site leaders within specialized superagent teams, providing leadership development, and created organizational tools for improved tracking of deliverables, metrics, and agent accountability across the organization.
Nov 2015 - Nov 2018
Customer Service Manager
Managed a team of up to 18 customer service representatives in a fast-paced call center, ensuring policy adherence and high customer satisfaction. Conducted coaching sessions, facilitated hiring and continued job training, resolved complex issues, and consistently achieved top team performance with less than 5% negative customer feedback.
Mar 2011 - Nov 2015
Customer Service Representative
Handled inbound customer service calls for billing, tier 1 technical support, and general inquiries for a major wireless provider
Nov 2010 - Mar 2011
Team & coworkers
Colleagues at The County of Fresno
Other employees you can reach at fresnocountyjobs.com. View company contacts for 524 employees →
BB
Bryan Burton
Colleague at The County Of FresnoFresno, California, United States
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LN
Larry Nomura
Colleague at The County Of FresnoMetropolitan Fresno, United States
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NC
Nan Carlsen
Colleague at The County Of FresnoSan Luis Obispo, California, United States
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SH
Sharelle Harris
Colleague at The County Of FresnoFresno, California, United States
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JM
Jonathan Melgoza
Colleague at The County Of FresnoMetropolitan Fresno, United States
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GZ
Gabrielle Zimmerman
Colleague at The County Of FresnoFresno, California, United States
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CM
Carlos Maldonado
Colleague at The County Of FresnoFresno, California, United States
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MS
Marilyn S Aguilar
Colleague at The County Of FresnoClovis, California, United States
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LL
Loc Le Social Worker - Joshua
Colleague at The County Of FresnoFresno, California, United States
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MM
Mikaela Mendonca, Mpa
Colleague at The County Of FresnoFresno, California, United States
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Bryan Burton
Colleague at The County Of FresnoFresno, California, United States
View →
LN
Larry Nomura
Colleague at The County Of FresnoMetropolitan Fresno, United States
View →
NC
Nan Carlsen
Colleague at The County Of FresnoSan Luis Obispo, California, United States
View →
SH
Sharelle Harris
Colleague at The County Of FresnoFresno, California, United States
View →
JM
Jonathan Melgoza
Colleague at The County Of FresnoMetropolitan Fresno, United States
View →
GZ
Gabrielle Zimmerman
Colleague at The County Of FresnoFresno, California, United States
View →
CM
Carlos Maldonado
Colleague at The County Of FresnoFresno, California, United States
View →
MS
Marilyn S Aguilar
Colleague at The County Of FresnoClovis, California, United States
View →
LL
Loc Le Social Worker - Joshua
Colleague at The County Of FresnoFresno, California, United States
View →
MM
Mikaela Mendonca, Mpa
Colleague at The County Of FresnoFresno, California, United States
View →
2 education records
James Dirlam education
Bachelor Of Arts - Ba, English Language And Literature/Letters
Architecture
FAQ
Frequently asked questions about James Dirlam
Quick answers generated from the profile data available on this page.
What company does James Dirlam work for?
James Dirlam works for The County of Fresno.
What is James Dirlam's role at The County of Fresno?
James Dirlam is listed as Staff Analyst at The County of Fresno.
Where is James Dirlam based?
James Dirlam is based in Fresno, California, United States while working with The County of Fresno.
What companies has James Dirlam worked for?
James Dirlam has worked for The County Of Fresno, Alorica, and Ryla Teleservices.
Who are James Dirlam's colleagues at The County of Fresno?
James Dirlam's colleagues at The County of Fresno include Bryan Burton, Larry Nomura, Nan Carlsen, Sharelle Harris, and Jonathan Melgoza.
How can I contact James Dirlam?
You can use AeroLeads to view verified contact signals for James Dirlam at The County of Fresno, including work email, phone, and LinkedIn data when available.
What schools did James Dirlam attend?
James Dirlam holds Bachelor Of Arts - Ba, English Language And Literature/Letters from California State University, Fresno.
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