James Fear Email and Phone Number

Microsoft Certified IT Professional (MCP) recognised for ability to communicate often complex details in a user-friendly format; engaged with users of varying technical competency levels while establishing and developing IT projects and infrastructures to completion within stringent constraints and best practice. Energetic, dynamic, relishes challenges and enjoys maintaining awareness of new and emerging technologies. Highlights include:Facilitated delivery of high quality IT services management through coordination of root cause analysis, proactive trend monitoring, and problem prevention.Project managed installation of a new IT infrastructure with a £50,000 budget and six-month deadline at Robin Ball Associates, resulting in ability to dynamically increase data storage while enhancing disaster recovery via offsite continual data replication achieving 99%+ uptime targets.Gained invaluable experience in network management; proactively addressed support requests and LAN administration.Successfully maintained network access and connectivity for user base, monitoring network security and managing threats as well as updating security protocols.Contributed to rollout of software updates and patches, anti-virus solutions, systems security, and new software / operating systems.Played a key role in planning and design of network infrastructure on behalf of an information technology and services company.Researched and recommended new technology as a commercial technology evangelist. Served as principal network point-of-contact for infrastructure projects.