James Hubbs Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

As the Client Success Lead at Knight Mediations, I orchestrate a seamless and enriching journey for our esteemed clients, guiding them through every phase of conflict resolution and mediation. My role is a fusion of strategist, mentor, and advocate, ensuring that each client interaction reflects our commitment to excellence and results-driven solutions. From the initial consultation to understanding unique needs, I meticulously craft tailored strategies that align with our clients' objectives. I oversee the implementation of these strategies, facilitating effective communication channels and fostering an environment conducive to constructive dialogue and resolution.My responsibilities span from building strong relationships with clients, understanding their challenges, and orchestrating comprehensive solutions that surpass their expectations. I collaborate closely with our team to streamline processes, leverage innovative methodologies, and ensure that each client receives personalized attention and support throughout their journey with Knight Mediations. Through proactive engagement and a client-centric approach, I guarantee a rewarding experience that not only resolves conflicts but also cultivates lasting partnerships built on trust, integrity, and mutual success.

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Hire, train, and manage Baked Holdings’ customer support team. Responsible for implementing and refining a customer support system for interacting with customers.Oversee communication with the production team and generate inventory reports.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, file and organize documents.Participates in mentorship program providing additional training for new team members

Austin, Texas Metropolitan Area

This position was responsible for managing the day to day operations of the team, people management, and performance management. Managed a team of 15 direct reports who consistently exceeded client expectations for performance.Responsible for interviewing, hiring, discipline and termination of employees. Approved employee requests for time off and completed employee evaluations in a timely manner. Communicated issues, and made suggestions for improvement to the corporate office. Enhanced quality assurance by handling customer complaints and ensured guests felt welcomed, cared for, and satisfied with their service. Acted quickly to resolve problems before, and as they arose. Maintained composure, communicated effectively, and worked hard to correct any adverse issues. Reduced bottom line costs by cutting waste, reducing mistakes, and incorrect orders. Increased company profitability by 23 percent. Drove sales by upselling items and making suggestions to customers to increase revenue.

Dade City, Florida, United States

Managed all aspects of front and back-office for Apollo Group, LLC and Apollo Clinical, a startup. Coordinated with attorneys, adjusters, and claimants for civil and family mediation. Implemented Department of Transportation drug and alcohol testing programs and classes for employers and supervisors. Facilitated on-site post-accident drug and alcohol testing for the Florida Department of Transportation, employers, and workers' compensation insurance companies.

Dade City, Fl

Lakeland, Florida, United States

Program, setup, verification, and operation of CNC and manual machines. Organize and schedule all aspects of production. Engineer and fabricate tooling and fixtures for production.Diagnose and resolve any technical issues during the machining process. Keep the team up to date with current software and technology requirements for CNC machines. Work closely with new team members to provide additional training and support.Troubleshoot software across a variety of systems to help program CNC Machines.Consistent recognition for high departmental performance.