James Jones Email & Phone Number

Columbus, Ohio, United States

• Audit 10 to 12 responders per month to ensure that they are properly documenting the Complaint Management System (SalesForce).• Facilitate bi-weekly calibration sessions to ensure a clear understanding and consistency of Complaint Management System. • Serve as a liaison between the Consumer Relations Group and Regulatory Response Team, along with other areas of the business.• Conduct weekly meetings with management regarding trends and/or inconsistencies that have been identified… Show more • Audit 10 to 12 responders per month to ensure that they are properly documenting the Complaint Management System (SalesForce).• Facilitate bi-weekly calibration sessions to ensure a clear understanding and consistency of Complaint Management System. • Serve as a liaison between the Consumer Relations Group and Regulatory Response Team, along with other areas of the business.• Conduct weekly meetings with management regarding trends and/or inconsistencies that have been identified while auditing. Show less

Columbus, Ohio Area

• Served as subject matter expert for complaints that have been addressed to The Office of the President, the CEO/CFO of Alliance Data, and the Better Business Bureau of Ohio. • Drafted responses to inquiries/complaints that are received on a cardholder's behalf from an Attorney. • Audited responder's’ case research and resolution letters to ensure that the company is not exposed to potential risk.

Whitehall, Ohio

Aiding customers with the understanding of their credit card statements and the authorization/decline of in store purchases.

Aided in the recruitment of prospective students through guided tours and student panel participation

Provided world class service to a high volume of customers in regards to their private label credit card accounts