Senior Technical Program Manager, Alexa International Expansion
Seattle, Wa, Us
Responsibilities:• Launch TPM for Echo multimodal (visual and voice) devices in all international marketplaces on the ‘17/’18 roadmap• Drove execution for all Alexa and Echo technical dependencies, including Device Software, Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text to Speech (TTS), domain feature software services, Mobile App, and Alexa Operating System• Document owner for a comprehensive monthly program review for Amazon Senior VPs Dave Limp and Tom Taylor covering all aspects of Alexa international expansion across the Amazon organization with 50+ contributing teams• Owned definition and execution for all program milestones: schedule commitment, infrastructure readiness, beta start, code complete, announce, and launch• Worked closely with product teams to develop crisp requirements per feature, marketplace, and device to ensure international customer experiences at parity with USAchievements:• Launched Echo Spot in India, Canada, Australia, New Zealand, Ireland, France, and Japan resulting in an average product rating of 4/5 Stars on Amazon’s retail page and less than 1-month delivery delay versus original schedule definition in just 2 locales • Authored four comprehensive program review documents for senior leadership covering diverse topics including product announce decisions, launch readiness decisions, program/device schedule commitments, organizational risks with key dependencies, and updates in portfolio planning• Drove escalations with Device SW, Device Operations, and In- country Management for customer experience design issues discovered late in the Echo Spot program, securing just-in-time product improvements and maintaining launch dates• Defined the Alexa Preview program with senior leadership to expand the scope of Alexa’s pre-launch exposure and increase usage for spoken language understanding model training and feature improvement