James Pacer Email & Phone Number

Buffalo, New York

• Amazon Connect Call Center Administrator. Create and manage a multitude of call centers for clients utilizing AWS Cloud Services including Amazon Lambda, Lex, Pinpoint.
• Daily maintenance and support of internal phone systems through Microsoft Teams Admin Center.
• Server administration - Patching, backups, software configuration. Powershell scripting for scheduling service checks and data integrity.
• Direct user support for Microsoft Teams.
• Administer all company provided mobile devices (iOS and Android based).
• Zoom conferencing administrator. Create/manage all conferencing accounts, maintain host and admin settings. Troubleshoot issues with Outlook integration and PC VoIP connectivity.

Buffalo/Niagara, New York Area

• Configure, upgrade and deploy workstations company-wide focusing on use of Windows Deployment Services and Microsoft Deployment Toolkit.
• Create, test and manage various computer images on an array of PCs with different driver and software requirements for multiple clients.
• Manage workstation drive encryption and data recovery.
• Provide multi-level support to all levels of end users for nearly every piece of workstation software.
• Manage Active Directory accounts, permissions and domain access.
• Delegate specific duties to appropriate levels of support desk.

Buffalo, NY

• Provide technical assistance via email, phone, chat, escalate problem and change management tickets to the applicable department.
• Daily use of Remedy Action Request System for managing and researching ticketing database.
• Troubleshoot Outlook software and Exchange connection issues.
• Install, upgrade and troubleshoot Symantec Endpoint Encryption.
• Assist end users over various network types connect virtually using Checkpoint SecureClient.
• Configure laptops with corporate image.

Level 2 support for Road Runner High Speed Internet.Connectivity, Hardware and Software support.Troubleshooting of email clients.Troubleshoot issues with RR Security Software.