Supervise office support services including facilities management, administrative assistance, records and database management, document production, and reception. Prepares and administers the office services annual budget, produces monthly operational reports, tracks budgetary costs, sets priorities for office services projects, oversees the records management of all records collected by CAP employees and interns, provides formal recommendations for establishing and revising The Transfer Of Case Files To Appointed Counsel, and The Office Protocol for a Uniform System For Filing and Administering State Assistance Cases of the California Appellate Project and other records and facilities management procedures such as offsite storage arrangements, and participates in the decision-making processes for these processes. Oversee the physical facilities, furnishings, and equipment of the office, submitting tickets for facility fixes or repairs, organization and security of office space, and responding to employee and guest questions/concerns. Assist with new-hire packages and onboarding and the ongoing training and support of existing staff. With the IT and Resource Manager, optimally utilize the existing database programs for file services including software and/or hardware purchases. Specifically supervises an Office Services Team comprised of the Receptionist/Office Liaison, Legal Administrative Assistant, the Office Services and Support Specialists, and the File Clerks.

Assist the department staff by providing efficient clerical and other office duties under the direction of the department director, while also overseeing administrative services of the department staff. Responsible for performing a variety of clerical activities including clerical duties such as compiling and maintaining records, filing, tabulating, posting information, prepare forms, data entry, and verifies information and resolves routine problems.

Supports the Office Services Coordinator with the day-to-day and long-range operation of all file services, ensuring the professional, timely and efficient functioning of the CAP filing system. Job functions include general office filing; scanning; tracking and filing of records of condemned inmates; coordination and implementation of the transfer of files; and relieving the Office Liaison at the front desk as required.

Receive, open, sort, batch, scan and archive all electronically transmitted correspondence, instruments, exhibits and pleadings within the state of Texas. Verify accuracy and completeness of legal documents; determine whether they meet legal requirements and the quality of a document for photographic reproduction. Enter document information into an automated records management system. Acquired knowledge of document imaging/scanning hardware and software, and experience creating electronic copies of documents and accurately indexes images.- Committed to maintaining up-to-date knowledge of the project and complete daily expectations of specified work.- Operate within and helped oversee team of 10 document processors to coordinate workflow appropriately; providing appropriate instruction, follow-up and follow through on all document processing tasks.- As required, trained and oversaw 9 part-time and full-time temps on processing procedures and policies.- Monitor, prioritize, and batch daily average workloads of 125 orders to ensure timeliness and quality standards are met.- Monitor orders and chase delegated tasks to ensure progress and eliminate unnecessary delays in receiving filed stamped documents.- Invoiced and closed out over 3,000 orders. - Anticipates problems and focus on appropriate solutions while incorporating differing viewpoints to relieve management of administrative detail in all projects.- Investigate and mediate customer issues between the court system and attorneys, and other matters to troubleshoot customer problems.- Asked by management to recommend actions to improve standard operating procedures; developed and test those new procedures. - Proactively participated in training opportunities to advance skill levels and efficiency in firm software and on projects outside my range in order to gain greater role in projects within and outside department.

Provided legal administrative support to law firm supporting 16 attorneys that provides state-funded representation for parolees. Duties included preparing multitudes of files for hearings while handling a high volume of client calls and maintaining a perpetually updated database of client information. Developed understanding of legal terminology and databases, performed data entry and became familiar with the operation and applications of computers in legal databases. Maintained solid customer relationships by handling their questions and concerns with speed and professionalism while displaying research skills to trouble shoot customer problems. - Provide administrative support to the operations of the California Parole Advocacy Program (CalPAP)- Receive new case assignments and attorney packets from the Board of Prison Terms and assign cases to available contract attorneys.- Created over 5000 computerized client files, gather case data and input it into the CalPAP database that included a wide spectrum of information regarding the client and status of client cases.- Over 10000 Redactions completed.- Communicated with attorneys and State Clerks about client statuses and other legal documents.- Responsible for securing confirmation of witnesses, and receiving documentary evidence, memos and other correspondence, and distributing them to proper staff personnel and attorneys in a timely manner.- Assist with release of clients when held past their detention period by confirming client’s release or discharge dates with Staff Attorney and State Clerks.- Attended phone calls, and record in the client’s file any phone calls or messages received at the regional office from the client, client’s family, witnesses and other authorities.- Maintains solid client relationships by handling their questions and concerns with speed and professionalism.- Sought greater role within administrative and other areas of competence; and training on projects outside my range.

- Maintain quality expectations as established by management- Responsible for the oversight of more than 60 camp participants from ages 5 – 13.- Interact with Children in a way which conveys respect and nurturing while maintaining a safe environment. - Provided activities and opportunities that encourage curiosity, exploration, and problem-solving appropriate to the development levels of the children.- Proactively address behavioral issues with children and parents- Answered to visitor’s inquiries of prospective clients and followed up on lead.- CPR and AED Trained and Certified.

(on call)Marketing and Promotions- Active team member of 10 that that assisted in promotions and events for the team and upcoming games.- Assisted NFL sponsor VISA with promotional events for the organization.- Assisted Corporate sponsor Hewlett Packard in hosting their company retreat at organization headquarters.- Distributed over 3000 items of merchandise, such as footballs, t-shirts, game tickets, and scratchers, prior to home games during street rallies and other fan appreciation events at multiple venues.- Promoted the brand through engaging participants at the various events.

Provides administrative and customer service support to Online Marketing Director/Online Media Coordinator. Assists with research, reports, and record keeping; the evaluation of new opportunities; and advertising placement for affiliate program. Using media including email and websites, conceives and implements online promotional programs to raise customer acquisition and retention rates. Creates strategies for targeting and gaining access to new markets. Assists with promotional communications and develops tie-ins and partnerships. Also responds to client needs and requests.- Administrative and Sales Support.- Analyzed market trends and reacted appropriately and managed performance in a consistent and timely manner.- Developed negotiation skills through weekly contact with prospective clients in determining partnership relations.- Replied to phone inquiries, handled mail and visitors in a 15 worker company that was engaged in acquisition and sale of books. Answered to email and other inquiries. And identified prospective clients and followed up on lead. - Able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.

- Participated in the creation of fundraising programs and event coordination- Made phone calls and house trips on behalf of Minh Duong, informing citizens about Duong’s campaign for District 7 Councilman.- Collect, analyze, and present data gathered from constituents to better understand and appease citizens of District 7, and curtail campaign to address those concerns.- Recruited volunteers and assisted in training; and performed all other office administrative duties. (e.g. ran errands, answered telephones, scheduled meetings, recorded meeting notes)