Ensure an ongoing pipeline of talent exists by creating and following up on Training and Development programs that clearly define succession planning activities for hourly employees, unit-level managers and multi-unit managers.Reduce turnover by improving the skills and engagement of existing employees by creating, conducting and following up on "in service" workshops for hourly employees, unit-level managers and multi-unit managers.Maintain a performance-based culture by working with Operations Leadership on creating quarterly and annual KPIs for multiple brands.Support financial and people KPIs by aligning Training and Development activities with quarterly and annual Operations KPIs for multiple brands.Create and manage the annual L&D Budget for multiple brands. Ensure the Successful Openings of New Restaurant Locations for multiple brands. Support the growth of multiple brands by assisting in the selection and development of new Multi-Unit Operations Personnel and Multi-Unit Training Personnel.Assist in maintaining HR Compliance for multiple brands by keeping on top of industry trends and ensuring company policies and procedures reflect current law.Assist in the management and improvement of the company HRIS (UltiPro).Create Training Materials for hourly employees, unit-level managers and multi-unit managers on the use of the company HRIS (UltiPro).

Created both the Hourly Employee and Manager in Training (MIT) programs and ensured their successful implementation in company and franchise locationsDesigned and implemented Unit Level and Multi-Unit Level succession planning processesEnsured the Successful Openings of New Restaurant Locations Created and Conducted Workshops related to Trainer Certification, Fastech Inventory Management Software, Food Cost Management, Labor Management, P&L Management and Communication Created the process for training new franchisees and opening franchise locations

All responsibilities of a Restaurant General Manager

Scheduled and Conducted New Employee Orientations and New Hire trainingManaged the Manager-In-Training (MIT) ProgramCreated and Conducted Workshops related to the successful management of Food Cost, Labor Management, HR Policy Management and Safety & Security

Between September 1989 and December 1993, I worked periodically because I was attending college.