James Sanders Email & Phone Number

Boxford, England, Gb

Stowmarket, England, United Kingdom

I manage the technical aspects of some of the largest HaloITSM accounts. This involves building relationships with important IT contacts, managing improvement projects for these accounts and providing excellent support with the use of the HaloITSM software.My previous role was as an implementations manager, where I would onboard new customers, build their Halo instance to their requirements and provide consultancy and training to ensure they had a great level of understanding as to how… Show more I manage the technical aspects of some of the largest HaloITSM accounts. This involves building relationships with important IT contacts, managing improvement projects for these accounts and providing excellent support with the use of the HaloITSM software.My previous role was as an implementations manager, where I would onboard new customers, build their Halo instance to their requirements and provide consultancy and training to ensure they had a great level of understanding as to how the software is best-utilised.Both roles require a thorough understanding of not only the HaloITSM software, but also ITIL processes and an understanding of what is required for the IT, HR and Facilities (to name a few) departments of a large organisation. Show less

Felixstowe, England, United Kingdom

Worked as a staff trainer for new recruits going into a Customer Service call centre role. Delivered a thoroughly interesting 2-week intensive course in learning an internal Call Management System based around pre-payment meters.Also travelled to deliver training to some of the biggest energy providers in the UK about how to use our IT system and understanding how our electricity/gas meters worked.I also played a pivotal role in the development of a new smart prepayment meter… Show more Worked as a staff trainer for new recruits going into a Customer Service call centre role. Delivered a thoroughly interesting 2-week intensive course in learning an internal Call Management System based around pre-payment meters.Also travelled to deliver training to some of the biggest energy providers in the UK about how to use our IT system and understanding how our electricity/gas meters worked.I also played a pivotal role in the development of a new smart prepayment meter system, by taking part in thorough testing and training sessions.During my time at Itron, I also trained to become a certified ISO9001 and ISO14001 auditor.I originally started in the call centre, then within 2 years achieved 2 promotions to become firstly a Senior on my customer services team, then office staff Trainer. Show less

Clare, Suffolk

Business development - finding new avenues from which the business can grow and make additional profit. Helping the golf course to build a reputation after diversifying and turning the clubhouse into a tea room.Working closely with suppliers to negotiate the best deals for the company, while also successfully managing a small number of staff.

Norwich, United Kingdom

Worked preparing, cooking and serving both hot and cold food on a busy delicatessen.It helped me to develop my organisation, communication and team-working skills.

Sudbury, Suffolk

Did a variation of jobs, mostly simple but generally worked serving customers. Developed an understanding of how to behave with customers, how to serve them properly and how to put a smile on their faces.

Hadleigh, Suffolk

Took part in some work experience and learned the basic skills associated with accounting and finance.Used Sage Accounting Software to process accounts and worked comfortably in a professional business environment.

Bachelor Of Science (Bsc), Business Management, 2:1

Activities and Societies: Athletics, Pool & Snooker, Football, Business Society, Entrepreneurship. Not only have I gained the knowledge.

Education record