James Sinnott Email & Phone Number

Cape Coral, Fl, Us

Bridgetown, Barbados - Ft Myers Florida

Recruited on 18-month contract to stabilize and acquire programs for a 7-year-old 270 agent call center. Implemented client outreach and service-selling strategies to revive call center from near-closure status to become a thriving and competitive enterprise with more than 650 agents. Oversee the majority of new client sales, incremental growth programs, client services, and daily management of over 400 agents. Major client accounts include: DriveTime, United Auto Credit, Computer Science Corporation, Cox Cable and Automotive, Next Gear, Chicago Sun-Times, Felix, American Auto Credit, Colony Brands, and Home Advisor.* Pivotal in securing five new clients and expanding call center by 250+agents. Solidified call center's local management and developed confidence with existing clientele. Added new clients through prospecting, face-to-face sales presentations to key decision-makers within client organizations, on-site client visits, and expert negotiations to close deals.* Boosted outsourced agent services with initial client from 78 to over 125 personnel by leveraging in-depth insight of client's business operations and market sector to shift business paradigm and establish a customer service team.* Doubled agent counts in two client collections and three sales programs for 2015. Increased agent headcount of two outbound sales programs by 100 resulting from superior agent performance closing sales and enabling clients to drop contracts with rival outsource call centers.

San Antonio, Texas Area, Chicago Illinois

Championed all aspects of territory development and relationship building in the diabetes supply and wound care market through direct sales and launch of a re-seller network. Utilized all components of the sales cycle, amplification of lead generation, active pursuit of profitability opportunities and monitoring of market trends to achieve a competitive edge. Company ceased receiving Medicare and Medicaid reimbursements forcing closure. * Penetrated and expanded client bases to secure product presence through direct sales tactics.* Signed up 100+ distribution outlets and established business connections with home health care agencies, hospitals and plastic surgeons to acquire and build solid client bases via referrals, networking and cold-calling. * Received commitments for over $2M in venture capital for establishment of call center in Montego Bay Jamaica.

Montego Bay, Jamaica - St. Louis Missouri

Recruited to manage all operational aspects of a call center serving 18 clients and employing between 450 -1000 employees. Mentored sales staff to acquire new business. Maintained full P&L oversight and fostered excellent relations with clients to ensure satisfaction and quality. Presented business reviews to clients and senior executives.Served major US clients to include Sprint PCS, Ford Motor Company, GMAC, Target, Charter Cable, and 24-Hour Fitness; collection clients included Sprint PCS, Ford Motor Credit, GMAC, Target, Fingerhut, medical and student loan collections, and multiple clients representing various companies that boosted portfolio penetration. * Exceeded profit forecasts in 2007 and 2009 and met goal in 2008. * Increased agent headcount by by presenting new areas of opportunity to clients.* Worked with the Government of Jamaica, Ministry of Labor and Prime Minister to sell BPO market segment.

Houston, Texas Area

* Propelled growth of this leading edge technology consolidator through direct sales and handling of key accounts. Recruited “A” sales talent and cultivated current client and partner relationships. Increased value of the company by 400%, and prepared business for sale to one of the company’s clients.* Directly sold and managed major accounts while expanding the national sales team from 2 to 25 through the hiring and training of personnel to manage and market the sale of microwave, point to point and point to multi-point, bi-directional amps, digital channel selective repeaters and pass-band amplifiers for various manufacturers such as Dekolink, Bridgewave who sell to Nextel, Verizon and other Tier 1,2,3 wireless providers. Company grossed over $34M in sales within 3-year period.* Sold and managed the sale of Wi-Fi and VoIP. Led the development of point of sale and reservation system software and installation to recreational vehicle parks throughout the United States.* Solidified distribution channel by creating opportunities for VARs and for distributors such as Hutton and Tesco, as well as through OEM sales and positioning with companies such as Motorola and Ericsson. * Worked with Southeast Missouri State University assisting with their entrepreneurial program development. Oversaw a record setting fundraising effort, personally acquiring retail product placement in Walgreens, Exxon-Mobil and other locations.* Resurrected an entrepreneur program for students and introduced a go to market with a seasonal product offered by a donor. Increased annual giving to reach record amounts through training and advanced telemarketing techniques. Recognized for raising more than anticipated through dinner, and advanced telemarketing techniques. Recognized for raising more than anticipated through, auctions and by obtaining appearances by three former St. Louis Cardinal All-Star Baseball players; Todd Worrell, Tom Pagnozzi and Danny Cox.

Houston / San Antonio / Austin / Dallas, Texas

Startup Competitive Local Exchange Carrier (CLEC)/ Incumbent Local Exchange Carrier (ILEC) *· Established and built a “world class” sales and customer service organization; opened 12 markets and 18 offices in 15 months hiring and directing over 158 direct sales executives. Maintained business unit and P&L oversight. Consistently met or exceeded corporate sales goals; recorded a 140% increase in sales in 2001. Secured major accounts such as Marriott, Bath & Body Works, Petco, and Garden Ridge.· Transitioned and managed day to day customer service, collections and outbound sales from field to centralized call center of over 175 agents. Managed union ILEC call center of 125 agents during 9 month leave of absence of ILEC Call Center Director. Increased sales of bundled services 38% while working within union imposed commission and bonus guidelines. · Established an Indirect Sales Channel which cut customer acquisition cost by 47% and implemented a “Save Team” and win-back telemarketing program. Increasing bundled product sales month over month due to up and cross selling. · Conceived and directed Training Director in the development of new hire and web-based training program for Sales and Customer Service.

Greater Houston Area

• Member of initial retail launch team, which opened 21 corporate retail outlets and grew retail organization to over 148 full time employees in 20 months including finding store locations, store build out, staffing and developed initial and ongoing training.• Organized and promoted store openings with live remotes, joint marketing with food and beverage vendors. Responsible for non-corporate marketing, merchandising, and managing on-going retail operations. • Member of team that designed and implemented a web-based training program used company wide. • President’s Club and Circle of Excellence for superior sales and management team member for exceeding goal by over 130%.• Directed successful marketing campaigns targeting Hispanic and credit-challenged through bi-lingual training, participation in Hispanic Chamber of Commerce, and joint marketing events.• Hired, managed, and promoted more diversity employees than any other region or manager and initiated a relationship with Rice University and University of Houston for student phone sales and job placement of current and former students.

Greater Chicago Area

• Directly involved in entire market expansion process including developing, hiring, and training methods; a fulfillment process, marketing and establishing indirect distribution channel and compensation plans. • Initial launch team expanded sales organization from 18 to 84 direct sales representatives in a 10-month period. • Guided team from worst to first, selling the most net new units. 30% of direct reports are still involved with Nextel today. Nextel averages 75% turnover per account representative per year.• Major Accounts Representative penetration included clients such as Caterpillar Tractor, Waste Management, Bell & Howell, Bosch, Northern Illinois Gas (Nicor), Xerox and Oce’. • Prior to leaving sales team, performed at 138% of plan. Eligible for Presidents Council.

Marion Illinois, Stevens Point Wi; Carrollton / Nuenan, Ga; Elkins,Wv; Lake Plac

• Entered market eight months after competitor; acquired over 50% market share through aggressive and innovative marketing and promotions. Illinois market reached break-even point within first nine months while outperforming plan every year by at least 18% year over year with 1st Quarter sales represented a 212% increase over 1993 despite coverage area one half competitors. Average revenue per subscriber increased twenty four percent (24%) during first quarter (1994). • Partnered with the Vice President to hire and train General Managers and market build out for five additional markets totaling 1 million pops. • Initiated, developed and signed the first exclusive contract and affinity program for Southern Illinois University, the athletic department, and the PBS radio and television station providing exclusive service for the uplink truck and radio station for live remotes. • Involved in the underwriting of PBS radio programming, pledge drives and appeared in television commercial with “Big Bird” promoting the importance of donating to PBS. Donated to and underwrote University theater productions at McLeod Theater and Shryock Auditorium. • Negotiated to become the first official wireless provider for Southern Illinois University and developed the concept and purchased the first “Blimp” donating it to Southern Illinois University for advertising at Arena events. Blimp still in use today generating revenue for the athletic department. • Initiated and organized up to 20 golf outings per year seeking out worthy causes, creating a vehicle and opportunity for raising additional funding for many organizations such as United Way, American Cancer Society, Hospices, March of Dimes, Juvenile Diabetes Association.

Master Of Business Administration (M.B.A.), International Business Classes Taken

Bachelor Of Business Administration (B.B.A.), Finance And Financial Management Services