James Gartrell Email & Phone Number

Aptos, California, Us

We understand the severity of sleep issues and their impact on people's lives. That's why we're committed to developing innovative solutions that can help people overcome these problems and enjoy better sleep and lives. By combining cutting-edge technology with expert knowledge and compassionate support, we aim to make a real difference in the lives of those struggling with sleep issues.

Los Angeles, Ca, Us

Riot Games launched its debut title, League of Legends, in 2009. Since then, League of Legends has become the most-played PC game in the world, with >100M players each month, and has enabled the company to deliver content to audiences around the world while simultaneously building exciting, technically challenging new games.I was tapped to develop the vision and strategy for Riot Games’ physical, public, and hybrid-cloud infrastructures—a major investment for the company. I managed the core infrastructure team and its customer relationships, and provided governance to optimize performance and cost savings across the whole company. ✔ TRANSFORMATION & CHANGE MANAGEMENT: Redefined the infrastructure vision and strategy, and created a proactive culture focused on sustainability and long-term performance improvement. Improved team health 20% by creating a clear, consistent roadmap to deliver a technology infrastructure capable of operating multiple games.✔ STRATEGIC VISION & REAL-WORLD EXECUTION: Defined the multi-year vision and strategy (presented to 750-member audience at annual technology summit). Advised the executive team on major corporate decisions involving infrastructure. Presented solutions to align technology and business priorities.✔ FINANCIAL MANAGEMENT & STEWARDSHIP: Drove company-wide cost management transformation by educating leaders and staff on the connection between financial discipline and the company’s primary mission: to be the most player-focused game company in the world. Saved $34M capital expenses and $18M operating costs while managing >$100M budget.Specialties: Infrastructure Management, Technology Leadership, Engineering Leadership, Operations, Technology Transformation, Infrastructure Services, DevOps, Solution Development, Team Building, Budgeting, Financial Management, Cost Management, Cost Savings, Innovation

Cupertino, California, Us

I was brought in to oversee all engineering operations for the world’s highest peak-volume online store. I planned, prioritized, and directed DevOps, SiteOps, and release functions to meet rapidly changing demands with superior availability and efficiency—and zero downtime. In this role, I had the opportunity to mentor three senior managers to support and enhance their performance.✔ SCALING FOR UNPRECEDENTED VOLUME: Scaled the Apple Online Store to handle peak announcements and events, including three-day special announcement that yielded up to 10M transactions every five minutes.✔ COMPLIANCE & RISK MANAGEMENT: Reduced operational risk and strengthened SOX and PCI compliance by partnering with the security team to develop and implement consistent processes. Prevented loss of >2M orders by identifying a potential issue, and introducing a redundant pipeline and transaction recordkeeping system.✔ NEW PRODUCT INTRODUCTIONS: Launched new product versions and designs for iPhone, iPad Pro, Apple Watch, and Apple TV.Specialties: Engineering Management, Infrastructure Optimization, Risk Management, Compliance Management, Infrastructure Availability, DevOps, SiteOps, Product Innovation, Release Management, Problem Solving, New Product Development & Launch, Availability, Technology Leadership

San Jose, California, Us

In this senior technology leadership role, I directed the U.S. development team in creating PSA (professional services automation) and SCM (supply chain management) software solutions that ran seamlessly on the Salesforce.com (SFDC) platform. I ran DevOps functions to optimize application development and systems operations and ensured technology strategies and projects aligned with the goals of the international company.✔ SCALING TEAMS & OPERATIONS: Grew the team from 5 to 40 in two years. Modified the infrastructure to make engineering more productive.✔ PROJECT MANAGEMENT IMPROVEMENT: Spearheaded and led the transition from Waterfall to Agile project management methodology.✔ COMPLIANCE: Managed SOC 1 compliance procedures in-house for transparent and fully compliant financial reporting.Specialties: Operations Leadership, Technology Leadership, Development, Software Solutions, DevOps, Management, Scaling, Infrastructure Optimization, Infrastructure Improvement, Efficiency, Productivity, Compliance, IT, Salesforce, International

San Francisco, California, Us

I led and inspired teams in launching, supporting, and scaling the company's production games and public APIs, and continually tuning and enhancing the infrastructure to meet the needs of a rapidly increasing user base. In addition, I designed the architecture and managed operations of a highly scalable, secure, multi-tenant IaaS platform, and I worked diligently to run the global infrastructure at minimal cost to the business.✔ OPERATING COST REDUCTIONS: Saved over $38M in annual operating expenses (OpEx) through a strategic data center consolidation project. Directed development a new SSL solution to prevent $12M in annual costs while accommodating Facebook requirements.✔ BUSINESS & TECHNOLOGY TRANSFORMATION: Provided leadership and direction for multiple system migrations and enhancements, as well as organizational mergers and acquisitions (M&A).✔ INFRASTRUCTURE DEVELOPMENT & SCALING: Developed the infrastructure and supported all games for 300M+ active monthly users. Mobilized a Big Data team in processing of 50B events per day.✔ BIG DATA: Managed Big Data team, processing over 50B events per day.Specialties: Technology Leadership, Senior Leadership, Operations Leadership, IaaS, Global Infrastructure, APIs, DevOps, Development, Budgeting, Infrastructure Services, Operations, Performance, Reliability, High Availability, Forecasting, Cost Savings, Change Management, Technology Innovation, Team Building, Scaling, Fast-paced Growth

My background in business and technology is supported by an entrepreneurial drive that allows me to build new organizations, teams, and technologies from the ground up.In 2007, I envisioned and led a team of developers in creating two distinct products: a web service start-up tool ("Startup-in-a-Box"), and a multi-platform cloud computing management tool that provided provisioning automation and dynamic scaling for legacy data center applications hosted in Amazon EC2. I guided all stages of product/solution development from inception through prototype including architecting and programming major software components and releasing the product to our first customer, eGain.✔ TECHNOLOGY INNOVATION: Created the world's first multi-cloud, multi-platform cloud computing management tool that enabled dynamic provisioning, scaling, and management of complete web application stacks. Managed commercialization of the product, and positioned the company as first-to-market.✔ BUSINESS OPERATIONS MANAGEMENT: Provided vision, insight, and leadership for both business and technical operations to establish a profitable and productive company. Managed people, processes, financial management, and performance analysis.Specialties: Business Executive, Operations Executive, Technology Leadership, Senior Leadership, IaaS, Start-up Operations, Scaling, Business Growth, Cloud Computing, Infrastructure Development, Product Development, Budgeting, Forecasting, Cost Savings, Change Management, Technology Innovation, Problem Solving, Team Building, Management

Mountain View, Ca, Us

I joined the Google team following the 2007 acquisition of PeakStream. In this role, I worked with peers on asset management and inventory for Google's Platforms groups and I provided product management and support for the Platforms Lab and Test departments.✔ PRODUCTIVITY IMPROVEMENTS: Increased developer productivity and reduced time-to-release by streamlining workflows, enhancing resource utilization, and providing visibility for just-in-time capacity planning.✔ INTEGRATION: Assisted in establishing a single, cohesive organization and high-performing team of developers following the acquisition of PeakStream.Specialties: Technology, IT, Development, Developer Productivity, Process Improvement, Capacity Planning, Resource Planning, Resource Allocation, Product Management, Technical Tools, Automation Support, M&A, Integration, Team Building, Problem Solving

I was hired as the company's first employee—I defined and implemented all operational processes and established the development team from the ground up. I improved developer productivity and boosted software reliability while overseeing development of an infrastructure that supported all of the company's business systems. This included purchasing equipment, allocating resources, and building, testing, and deploying performance automation frameworks and information systems (which were optimized and virtualized to further accelerate operations).In addition, I defined policies, procedures, and best practices for all areas of the business including IT, QA, customer service, engineering, facilities, and contracts.✔ INFRASTRUCTURE AS A SERVICE: Designed and implemented an automated IaaS with complete backup and disaster recovery functionality to protect enterprise applications and telephony, and the capacity to scale from a 10- to 10,000-person workforce.✔ TECHNOLOGY DEVELOPMENT & DEPLOYMENT: Led high-stakes innovation projects such as a fully integrated SCM solution that identified and isolated corner-case software defects and intermittent hardware (chip-level) failures using statistical correlation, the first-ever 1 TeraFLOP Server ("TeraFLOP-in-a-Box") and created the 10 TFLOP rack design, delivering 6X FLOPS/Watt over Blue Gene/P (the fastest supercomputer at the time) at 1/13th of the cost.✔ DEVELOPMENT PRODUCTIVITY & PERFORMANCE: Substantially improved on-boarding and training processes that elevated new developers to productive members of the team (committing bug fixes and features) by the second day on the job.Specialties: Technology Leadership, Operations Leadership, IaaS, Solution Development, Technology Innovation, IT, Team Building, Development Teams, Process Improvement, Procurement, Budgeting, Cost Savings, Best Practices, Business Management

Us

I was hired to jumpstart initial operations for a start-up that acquired intellectual property from TollBridge Technologies, my former employer. As Director of Technology Services, I recruited technical staff, procured systems, defined policies and procedures, and delivered to existing customers while generating significant new business. Managed new product requirements and development roadmaps.✔ TECHNOLOGY DEVELOPMENT & LAUNCH: Revived the intellectual property, integrated new technologies into product offerings, and developed the support infrastructure to meet changing needs (and contractual requirements). Successfully launched six new installations.✔ HIGH AVAILABILITY: Delivered 99.999% up-time (1,051+ days with zero downtime) for two new software releases.✔ CUSTOMER SATISFACTION: Trained customer operations staff to isolate and resolve technical problems in the field to enhance customer satisfaction and loyalty.Specialties: Technology Leadership, Operations Leadership, Intellectual Property, Product Development, Technology Development, Technology Services, Technology Innovation, IT, Team Building, Development Teams, High Availability, Process Improvement, Procurement, Budgeting, Cost Savings, Best Practices, New Product Launch, Technology Deployment, Project Management

In this high-stakes position, I pioneered and directed strategies to improve customer- and application-focused design, testing, and customer acceptance cycles. I advised on improving time-to-money (relative to testing, lab trials, and customer acceptance cycles) and served as the go-to person providing engineering information and expertise to Systems Engineers and field staff.✔ PERFORMANCE IMPROVEMENT: Drove call completion from 97% to >99.991% by leading a partner effort to carry a multi-vendor VoIP solution (using statistical analysis) that rapidly isolated, debugged, and resolved outstanding issues.✔ BUSINESS DEVELOPMENT: Delivered partner interoperability system demonstrations and presented application prototypes that engaged potential customers and contributed to revenue and market share growth.✔ INFRASTRUCTURE DESIGN & DEVELOPMENT: Designed a large-scale cable/ATM/IP/telephony lab network and infrastructure to simulate a 10,000-person city.Specialties: Technology Leadership, IT, Technology Development, Technology Services, Technology Innovation, Process Improvement, Performance Improvement, Customer Demonstrations, System Presentations, Solution Development, Infrastructure Design & Development

As Manager of Information Systems and Technology, I scaled the business by creating a secure and fully available technology infrastructure that met changing company needs. I advised senior leaders on information systems and IT strategy and managed the IT/IS department and budget. At the same time, I led design and implementation teams in delivering tier-1 ERP, CRM, and CM applications from specification through deployment.✔ SOLUTION DEVELOPMENT: Spearheaded the design, implementation, and support of core business information systems and processes to scale with the rapidly growing business—expanded the IT/IS team to support company growth from 15 to 200 personnel.✔ HIGH AVAILABILITY: Integrated technologies to work seamlessly in Windows and UNIX environments. Increased availability of core IT and IS systems to more than 99.97%.Specialties: Technology Leadership, Management, IT, IS, Scaling, Business Growth, Technology Optimization, Development, Rapid Growth, Budgeting, Operations Leadership, Project Management, Technology Strategy, High-availability Systems, Infrastructure Support, Performance Improvement

Provided systems integration, project management, migration, and operations assistance to various high profile companies such as Adobe, Pure-Atria/Rational, Netflix, Broadbase/Kana, Metricom/Ricochet, Rendition.

San Jose, Ca, Us

Provided technical expertise and systems administration for Adobe Systems (through CompuCom).

Stanford, Ca, Us

Ensured that all systems and applications in the Lane Medical Library ran smoothly and efficiently, and supported users in resolving time-sensitive technology issues.