James Gentile Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

I have helped organizations deliver successful projects that have positively impacted their businesses. My team of consultants and I specialize in guiding organizations through complex projects and ensuring success. We have delivered high-quality, efficient, and timely project outcomes that have consistently driven business growth and improved our clients' project management capabilities.✓ Project Advisory and Implementation Support: Deliver results that align with client goals by prioritizing projects, implementing strong governance, and creating value using agile and program management methodologies.✓ Process Optimization and Compliance Frameworks: Help clients improve their processes and achieve compliance by implementing effective frameworks that align with project management standards and policies. Evaluate project success and ensure clients adhere to policies and standards to achieve desired outcomes.✓ Stakeholder Engagement and Relationship Management: Establish and maintain strong partnerships with critical client stakeholders, both business leaders and IT personnel, to foster a culture of collaboration that drives successful project outcomes. Proactively advocate for clients' interests, ensuring that project support is provided by executive leadership and the board to deliver favorable results.✓ Performance Management and Financial Stewardship: Help clients achieve excellence in their PMO by driving high performance and accountability within teams. Deliver expert consulting services to optimize PMO finances and budgets.

Boston, Massachusetts, Us

In my role, I lead cross-functional teams to successfully deliver digital transformation solutions, significantly enhancing client operations using Agile program management and generative AI technologies. My direction on complex enterprise initiatives drives improved processes and elevates client business performance while aligning delivery with core organizational objectives. ✓ AI-Driven Strategic Initiatives: I developed an AI maturity assessment scorecard that helps clients evaluate their readiness for AI implementation and align the firm's solutions with its unique requirements. This tool has contributed significantly to the firm’s sales process by enhancing client engagement and ensuring that the implemented solutions yield tangible results.✓ Innovative Training and Thought Leadership: I established and led 'The AI Advantage,' a twice-monthly training program that teaches delivery consultants how to leverage AI technology to improve delivery. This program taught teams how to use conversational AI assistants to streamline project delivery and enhance data analysis. As a result of this innovative training, our team's productivity and efficiency increased significantly.✓ Operational Excellence and Quality Assurance: My main objective is to deliver high-quality work while managing project risks effectively. I oversee daily operations, conduct engagement reviews, and implement quality assurance measures to achieve this. These efforts are another tool to ensure that our projects are completed successfully and meet our clients' expectations.✓ Budget and Timeline Management: Delivering projects within budget and on schedule while upholding the highest quality standards, resulting in successful outcomes.

Herndon, Virginia, Us

I successfully delivered robust Salesforce solutions by overseeing all phases of the project's software development life cycle. My comprehensive project management skills enabled me to plan and allocate resources efficiently, execute tasks effectively, and manage client relationships smoothly.✓ Lifecycle Management: Successfully delivered projects using Agile, Waterfall, and custom frameworks, optimizing delivery for each project environment.✓ Project Planning and Execution: Successfully executed project plans by identifying and allocating resources, managing dependencies, and working closely with Core Estimation and Application teams to ensure successful completion of projects.✓ Budgeting and Resource Allocation: Successfully estimated and developed project budgets in collaboration with teams, resulting in cost-effective project delivery. Maintained precise staffing plans that aligned with project needs, ensuring optimal resource utilization and timely completion of deliverables.✓ Client Relationship and Pre-Sales: Successfully nurtured and strengthened client relationships through proactive management and impactful communication. Demonstrated exemplary skills in pre-sales activities, including delivering client demos, providing RFP responses, and conducting discovery calls.✓ Scope and Governance: Established project scopes and aligned objectives to ensure clear deliverables. Implemented effective governance to maintain alignment with results.

Hanover, Md, Us

In my role as Delivery Engagement Manager, I successfully drove transformative programs, strengthened pivotal client relationships, and optimized business processes by leveraging Salesforce solutions.✓ Project Leadership: Successfully delivered high-quality solutions to clients with bookings exceeding $10 million by leading a team of project managers and meeting ambitious revenue targets.✓ Client Partnership and Growth: My strategic input helped to incorporate Salesforce expertise into broader account strategies, leading to a significant increase in revenue. As a trusted advisor, I played a key role in expanding the consulting wallet share in large key accounts.✓ Strategic Vision and Thought Leadership: Our innovative approaches and business transformation acumen helped establish the firm's brand as a strategic leader in client consulting, resulting in a demonstration of thought leadership in a highly competitive industry.✓ Salesforce Expertise: Partnered with clients to effectively utilize Salesforce capabilities and surpass strategic goals.✓ Innovation and Best Practices: Drive innovation and strategically position the firm by implementing industry best practices and incorporating insights from successful client solutions.

Mumbai, Maharashtra, In

In my role, I delivered complex, high-impact projects. I directed technical and delivery strategies that enhanced the efficiency and success rates of solution implementations. I managed several large-scale projects across various methodologies, where I have effectively navigated program risks and maintained clear stakeholder communication through reporting, contributing to well-informed project progress and decision-making.✓ Strategic Project Delivery: I have successfully led multiple cross-functional programs by defining their scope and objectives. I have utilized various methodologies, including Agile, Waterfall, and others, tailored to meet each project's unique demands.✓ Operational Excellence and Budget Management: I managed the budgets and operating plans for programs in the Salesforce practice, ensuring that all projects were delivered within budgetary constraints.✓ Stakeholder Engagement and Relationship Building: I facilitated collaborations across departments, resulting in successful partnerships that drove project goals. My efforts ensured transparency and efficient service delivery.✓ Global Team Leadership: I successfully led global teams to deliver high-quality results consistently, meeting program goals, including customer satisfaction.

Arlington, Virginia, Us

I significantly improved the performance of global sales, support, and marketing teams by implementing a unified CRM strategy during my time as the Senior Manager for the Salesforce Global instance. By syncing sales and service clouds, I helped the company to achieve greater efficiency and customer satisfaction. The sales processes were streamlined, and order workflows automated, leading to positive outcomes across the board. My strategy also empowered marketing campaigns, leveraging the combined strengths of Salesforce.com and Eloqua. I successfully built strong relationships across various teams and helped the organization achieve its goals by promoting collaboration and implementing a strategic systems roadmap. I managed CAPEX and OPEX budget tracking, which were pivotal in positioning the company for a successful acquisition. I created a corporate Center of Excellence (COE) that reduced the stress around change control and prioritized internal projects based on the primary corporate KPIs. This initiative helped the company achieve better results and meet its goals efficiently.✓ Team Leadership and Development: I improved the performance of the CRM team by implementing advanced IT standards, procedures, and processes. Successfully managed a team of offshore developers, system administrators, and support partners to achieve desired results.✓ Provider and Partner Engagement: I successfully encouraged strategic partnerships with CRM providers and partners, improving system functionalities.✓ System Enhancements and Compliance: I ensured compliance with SOX regulations by creating a dependable and predictable change process for the CRM and Marketing automation systems, resulting in the successful release of trackable new features and enhancements.✓ Change Management and Process Transformation: I helped my team achieve successful business process transformation by leading technical design and implementing efforts that supported the growth of the CRM system.

Scottsdale, Arizona, Us

I lead client marketing initiatives by collaborating with a team of marketing automation specialists. Under my leadership, we delivered comprehensive demand-generation programs that focused on providing substantial value to clients and supported their strategic objectives.✓ Demand Generation Leadership: Successfully drove growth and market penetration by crafting and executing demand generation campaigns in Marketo, aligned with clients' marketing strategies.✓ Marketing Automation Management: Successfully optimized the marketing funnel by implementing advanced marketing automation features like lead scoring, nurturing, and progressive profiling based on a proven methodology.✓ Project Oversight: Ensured timely delivery and budget adherence for client programs and projects, showcasing LeadMD's commitment to operational excellence.✓ Client Communication and CRM: Successfully managed client communication, ensuring satisfaction and timely delivery of projects. Adapted CRM systems and Marketo configurations to meet dynamic marketing needs, resulting in improved performance and increased ROI.✓ Strategic Planning and Methodology: Developed a comprehensive understanding of LeadMD's methodology to create customized marketing solutions aligned with client objectives.✓ Technical and Business Documentation: To ensure project accuracy and clarity, technical specifications were developed based on business requirements.

Windsor, Connecticut, Us

As a Business Analyst, I successfully led the onboarding and education of sales personnel to ensure a smooth integration into the Salesforce ecosystem. Thanks to my efforts, the team was able to quickly adapt to the new system, resulting in increased efficiency, productivity, and, ultimately, revenue growth for the company.✓ Onboarding and User Training: Implemented an effective training program that significantly improved the sales team's proficiency in using Salesforce.com.✓ Mentorship and Support: Accelerated the contribution of new Salesforce.com users towards business objectives through effective mentorship and guidance.✓ Requirements and Analytics: I helped the company make data-driven decisions by creating detailed functional requirements, training documentation, and analytics reports that measured their performance.

Greensboro, Nc, Us

I increased the labs' sales revenue by implementing Salesforce.com and utilizing its analytics to develop and execute effective data-driven sales strategies. Our new strategy led to a significant boost in revenue and productivity. I successfully improved sales processes and equipped the sales team with effective tools, resulting in increased profits and achieving important performance goals. I helped improve sales operations and overall business performance by enhancing the security of the Salesforce system. I also created insightful reports and dashboards and led Salesforce administration efforts. I helped the company gain a competitive edge by successfully onboarding multiple business units onto the Salesforce platform.✓ CRM Integration and Management: I planned and led the integration of Salesforce.com with the recently acquired labs, allowing for quick reporting of the company's revenue and close rate of opportunities. ✓ Commission Management: I refined commission structures that improved the accuracy of commission reporting which in turn boosted sales performance and team motivation by aligning incentives with business objectives.✓ Fleet Vehicle Procurement: I managed the relationship with the fleet vehicle company and procured reliable vehicles for the sales team.✓ Change Leadership: By emphasizing the importance of user adoption and change management, I successfully implemented new technologies and improved team productivity by creating a workplace culture that values continuous learning and easily adapts to new systems and processes.

Omaha, Ne, Us

I led the establishment and expansion of a concierge service company in Omaha. The company has greatly improved the lifestyle of residents and businesses. My vision for the service combined hospitality and personal care to create a unique offering quickly becoming a local market cornerstone."✓ Strategic Planning and Vision: Crafted and executed a strategic plan that solidified the company's mission and objectives, resulting in increased revenue growth and investor profitability.✓ Operational Oversight: I oversaw the company's operations to ensure high levels of efficiency, quality service delivery, and cost-effectiveness.✓ Sales and Marketing Projects: Drove sales and marketing initiatives that effectively communicated our unique value proposition, leading to business expansion and community engagement.✓ Financial Acumen: Developed and refined comprehensive financial systems and corporate models related to budgets, forecasts, and capital expenditures, ensuring transparent and strategic financial planning.✓ Staffing and Team Building: Recruited and managed a team dedicated to delivering a unique lifestyle to residents, from system administrators to concierge staff.✓ Investor Relations and Funding: Secured funding and provided regular, detailed financial and strategic updates to investors.✓ Community and Relationship Development: Built a community by encouraging communication, using mobile-friendly apps to engage residents, and organizing events that enhance their living experience.✓ Innovation and Technology Integration: Led the development of an online platform that provides residents and HOA members with real-time access to maintenance and financial information, ensuring transparency and responsiveness.

Omaha, Ne, Us

My role involved strategic management and operational efficiency of the Customer Care Center. I utilized analytical modeling and cross-functional collaboration to achieve key performance metrics and support organizational growth.✓ Forecasting and Analysis: Created a comprehensive forecasting model for the Customer Care Center, optimizing phone and email channels to improve customer support operations.✓ Staffing and Resource Management: Oversaw scheduling for staff, forecasted hiring needs, and generated detailed staffing reports for execs to optimize staff allocation and meet service demands.✓ Cross-Functional Collaboration: Collaborated with Marketing, Sales, Service, and Store Management to drive efficiency and service excellence through expert forecasting and scheduling recommendations.✓ Workforce Supervision: Led the workforce management team, overseeing daily operations of the Customer Care Center and ensuring all performance metrics were consistently surpassed.✓ Strategic Recommendations: Guided optimization of the workforce and developing strategies that enhance customer satisfaction and operational effectiveness.