James George, Mboe, Lssbb Email & Phone Number

United States

Assumed responsibility for streamlining operations, managing P&L, and multi-million-dollar budgets to improve net income and enhance gross margin by 60-70%, marking a new endeavor within the role. Manage a diverse team of 130 associates, including operational leads, supervisors, two operational managers, Project Manager, and one Senior Operations Manager within a 300,000-square-foot warehouse facility. Direct facility operations, including production (handling cable and Wi-Fi boxes) and materials management (housing cable infrastructure equipment), providing crucial logistical support to Charter Cable company across the entire southeast region and managing an annual budget of over $2M. Navigate a unique relationship with the customer by sharing the facility, focusing on inventory management, prioritizing orders, and addressing infrastructure issues, including those arising from natural disasters.• Transformed facility performance from consistently ranking last in the company to achieving a top 5 KPI ranking while meeting budget targets for the first time in seven years.• Achieved positive Net Income After Tax (NIAT) within 90 days of employment, marking the first instance in four years, meeting budget targets, and enhancing overall financial performance.• Enhanced productivity by optimizing the Warehouse Management System (WMS), increasing pick rates from 35 picks per hour to 180 picks per hour, significantly improving the department's gross margin percentage from negative 300% to negative 3.8% GM% (budget).• Implemented strategic workforce optimization measures, reducing headcount from 130 associates to 77 and slashing expenses by 25%, enabling consistent surpassing of the planned budget for four consecutive months.• Eliminated over $1.1M in inventory discrepancies by redesigning cycle counting and bin audit processes and increasing bin check frequency for accurate inventory records and minimal financial losses.

United States

Senior Operations Manager for Quality at GXO Logistics, Inc., I lead a cross-functional team of 119 members across multiple shifts, including quality, learning and development, continuous improvement, data analysis, and process compliance. I ensure site quality, training, continuous improvement, and process compliance with Google’s business requirements across 700K square feet warehouse as a 3PL for Google while reporting to the Site Manager.Highlights of accomplishment in this role include:➙ I met performance KPIs and SLAs, improved efficiency and profitability, and saved operating expenses and resources through operational excellence, continuous process improvement, automation, and innovative solutions.➙ I increased and maintained VOC from 85% to 99.01% for four consecutive quarters (record-breaking SLA results in the company’s history). ➙ I reduced quarterly escapes from 27 to 3 (88%) and avoided Trade Compliance penalties by delivering effective training to staff members on SOPs. ➙ I saved the company more than $200K by decreasing headcount by 55%.➙ I received an award and recognition out of 120 senior managers for demonstrating performance excellence on Google account.

United States

While serving as an Operations Manager at Hello Fresh, I led production for e-commerce business specializing in shipping subscription meal kits to homes across the US while reporting to Night Shift Director. I maintained adherence to predefined timelines and quality standards for incoming meal kits. I directed two production managers, eight area managers, 10 team leads, 300 temp-to-hire associates, 10 quality associates, and 15 warehouse associates. I maintained strict adherence to quality, food safety, 5S, OSHA, and HACCP standards.Highlights of accomplishment in this role include:➙ I outperformed location volume record and enabled team to increase hourly box rate from 160 to 205 within three months of employment by designing strategy, conducting time study, and identifying bottlenecks/non-compliances.➙ I promoted professional development, enhanced cross-team collaboration, and built a culture of performance excellence by delivering hands-on leadership to multidisciplinary teams.➙ I decreased attrition rate of temporary employees from 20 to less than five per shift by deploying and implementing new training standards. ➙ I headed top-performing temp staff to get promoted to FTEs by successfully implementing advanced training techniques

United States

Throughout my tenure as a Site Operational Excellence Lead at Reyes LLC Coca-Cola Bottling, I uncovered cost savings opportunities for bottlers and distributors of Coca-Cola products in Southern CA and AZ with 350 employees. Led product supply system and customer care associates in continuous improvement efforts.Highlights of accomplishment in this role include:➙ I reduced Coke sanitation turnaround from 3.5 hours to 50 minutes, saved $2 million in a quarter, and boosted staff engagement by implementing lean and six sigma methods and tools (Change Over project) that replicated nationwide resulting in $7 million savings.➙ I saved $4 million within four months by minimizing clean-in-place times by 25% and cutting total changeover process adopted by sister business units in the Great Lakes region.➙ I ensured maximum compliance with ISO audits, quality, food safety, 5S, OSHA, and HACCP support programs by training team members.➙ I secured thousands of dollars in savings and decreased environmental footprint by leading 18-month sustainability project and obtaining sponsorship from LA Department of Water and Power to replace thousands of T100 light switches with timers in 1.5 million sq. ft. site.➙ I identified more than $10 million in savings in first three months of being hired by introducing detailed value stream mapping process. ➙ I added four new projects with annual savings of more than $600K.

Worldwide

Served as Principal Advisor to Chief Executive Officer on sustainment level logistics support issues for Brigade of more than 3K soldiers and civilians. Held accountability for Brigade maintenance budget of $10M. Directed staff of 8 civilian logistics experts.• Saved $3M monthly in Supply, Maintenance, and Distribution purchasing costs during a 6-month deployment in Afghanistan.• Instrumental in maintaining an equipment readiness level of 98%, where the goal was 93%.• Officer in charge of running operations of a water purification site in Iraq, overseeing water manufacturing, bottling, and distribution. Charged with operational planning, project oversight, and strategic direction for more than 1.6K personnel. Authored and revised policies and procedures, resulting in effective operational functionality. Directed maintenance budget of $200M.• Spearheaded a critical mission directed by the President of the United States; successfully orchestrated short-notice deployment to Jordan and crafted a plan to realign personnel support and equipment. • Instituted formal order processing of more than 400 detailed operational orders to 5K people. Planned and organized detailed logistical operational orders for special events such as: The Change of Command of a Lt. General (3-star General) ceremony is attended by the Vice Chief of Staff of the Army (4-star General). Created ground lines of communication for all logistics in Northern Iraq during Operation Iraqi Freedom.Regional Operations Manager of four warehouses while in Iraq, overseeing 4.5M sq. ft. and thousands of products.• Lead project manager in improving Department of Defense logistics visibility, accountability, and interoperability by replacing current logistics systems with a single web-based solution, a transformation effort engaged across all U.S. Armed Forces.

Master Of Business Operational Excellence (Mboe), Lean, Six Sigma, Continuous Improvement, Operational Excellence

Activities and Societies: Kappa Alpha Psi, Inc. Fraternity The Master of Business Operational Excellence (MBOE) is an innovative 12 month.

Bachelor’S Degree, General Studies / Pre-Law

Activities and Societies: Kappa Alpha Psi Fraternity Dean’s List – 3 semesters

Associate’S Degree, General Studies