• Facilitate business and systems analysis discussions, and translate findings into clearly defined business requirements and functional design / system requirement documents • Provide functional analysis, design, configuration and testing support for ERP and other 3rd party applications • Develop, document and maintain business process descriptions / flows using business process management tools • Manage configuration settings and design new security roles in ERP system • Design and implement screens, work flows, reports in the ERP tool set • Create test scripts and procedures needed to validate the functional design for a flawless solution delivery • Participate in system integration testing and user acceptance testing with the business users to ensure quality delivery of IT solutions • Develop and assist with training classes regarding ERP and related systems

- Implement, maintain and support CRM system word wide- Execute project management tasks as well as assisting project manager on a global scale- Key CRM subject matter expert on processes and operations- Designer and contributor of software release procedure, schedule and notes- Main support resource and designer of policies and procedures- Develop and maintain support documentation and delivery methods- Guiding direction of user interface and development of business rules, reports- Partner with IT department and third party vendor for development and support of system- Gather and manage change requirements for the improvement of the CRM system- Lead meetings and presentations to corporate and business stakeholders world wide

• Training and support lead for cloud based service software with mobile application• Direct influence over the design and functionality of the software• Main support specialist for three software applications• Internal and external point of contact from implementation through support • Knowledge resource for Professional Services,Technical Services and Development teams• Curriculum designer including online and video resources• Comprehensive testing and validation of system functionality • Development of internal and external testing scripts

• Serve as primary client contact and in-house expert for eight Microsoft and proprietary software applications.• Manage and resolve incoming customer support incidents in the areas of setup, product functionality, testing, troubleshooting, and bugs/enhancements.• Escalate support incidents to internal Development, SQA and Management teams as required. • Ensure compliance with contractual service level agreements.• Revision of installation and user manuals. • Creation and modification of all Evolution internal and external online technical knowledge documents.• Test major releases, service packs, and hot fixes as part of quality assurance.

• Administer multiple CRM systems for Investment Banking and Private Equity business units • Department point person for all data quality standards, including best practices for data entry, project related processes and formatting guidelines• Providing in-depth functional application support to end users, both re-actively and proactively to ensure business units are using tools efficiently. • Effectively communicate with business units, IT team members, and third party vendors to deliver enhancements and fixes in a timely manor. • Thorough application testing throughout upgrade process. • Training of all new users utilizing in person and web generated sessions• Liaison with vendors to communicate issues and enhancements. • Daily tech skills: Microsoft Office (Word, Power Point, Excel, Outlook), Visio, Share Point, Live Meeting, Lync, InterAction, Salesforce, Agile, Kanban

• User Acceptance Testing under the direction of the Owner, CEO and President• Monitored the update process and reported findings to development team• Provided training and support to internal departments of training, customer support, tech support, development and install• Responsible for regression testing of product on all platforms utilizing VMware• Discovered, tested and documented enhancements and bugs of the software

Client's main point of contact post sale through installation period of automotive CRM software. • Coordinated all post sale installations. Guided CEO, CFO, GM, IT Management and Sales Management of clients through timelines• Achieved a 98% satisfaction rating from all installed customers• Integration interfacing with third party vendors such as ADP, Reynolds and Reynolds and telecommunication industries. • Developed and designed an online implementation site.• Configured client’s servers according to my advisement based on their assessed needs and careful study of the contracts.• Corporate Headquarters’ internal expert of eZDesk financial calculation tool• Customer service telephone support of client base of 800+ worldwide• Daily tech skills: Linux, CentOS, Putty, SQL, Microsoft OS, Microsoft Office, Mozilla, NX, Open VPN, Cisco VPN, VNC, LogMeIn, GotoMyPc, GoToMeeting, Open Office

• Installation and training of automotive dealership CRM software nationwide.• Lead training teams at client’s facility.• Developed business plans and managing directives for clients.• Executed group and one on one teaching and training methodologies. • Completed visit evaluations and reviewed results with General Manager.• Facilitated on site, in house and web training.• Trouble shot technical, training and functionality issues for client.• Provided technical aid from server upgrades to desktop installation.• Extensive national and local travel.

• Improved health, physical and mental status of clientele.• Membership and supplementation sales based on personal consultation.• Oversaw daily operation of club consisting of over 500 members.• Certified by nationally recognized health and fitness organizations.

• Trained all levels of hospital employees in time and attendance software.• Designed the training sessions and evaluation methods • Produced computer based training software (CBT) utilizing video capture and voice over recording.• Executed large group and one on one training methodologies. • Sold healthcare personnel management software.• Completed ROI and due diligence materials for prospects. • Attended setup and informed at industry trade shows.• Daily tech skills: Microsoft platforms and products, video capture, Crystal Reports, WebEx, Goldmine, SQL, Novell

• Taught all Art classes for grades 1-5 at three different schools.• Created all lesson plans in conjunction with district, classroom and personal standards.• Attended all teacher related conferences, meetings, and functions.• Coached High School Football.