Welo Data, a Welocalize brand, provides technology companies with high-quality, ethically sourced, and scalable datasets to enhance their AI models. Leveraging a global community of over 500,000 AI experts, Welo Data offers comprehensive services including data annotation, LLM enhancement, data collection, relevance solutions, and expert AI advisory to drive innovation and strategic growth.•Expanded the assessment program to identify and evaluate the new skill requirements of the fast-emerging AI data services market such as data annotation and labeling, data relevance and intent, data collection and gen AI, training and enhancing LLMs, and cultural knowledge.•Scaled program capacity by 300%, overseeing an average of 40,000 candidate assessments per month by partnering with internal teams and external vendors to enhance process automation.•Decreased cost per assessment by 50% year over year, reducing from an average of $60 in 2020 to $2 in 2024 through strategic initiatives and continuous integration of auto-graded assessments.•Built a catalogue of standardized assessments by collaborating with AI Data and Quality teams and an enhanced framework to allow our workforce to proactively self-qualify for additional roles/projects.•Integrated third-party assessment platform (Mettl) with proprietary tools, auto-capturing 97% of assessment results, reducing manual administrative work and enabling further workflow automation.•Incorporated LLMs in the assessment development process, achieving a 25-50% reduction in average development time and costs.•Partnered with engineering teams to enhance data analytics using tools like PowerBI to accurately report on program costs, quantity, pipeline status, assessment performance in real-time, and team KPIs.•Managed and mentored a team of 3-5 direct reports, fostering a culture of continuous learning and professional growth.

Welocalize is a global leader with over 25 years of expertise in delivering high-quality, localized content through innovative AI technologies. Leveraging a network of more than 250,000 linguistic experts across 250+ languages, Welocalize enhances customer engagement and drives measurable business outcomes by providing comprehensive translation, localization, and multilingual content transformation services.•Developed and implemented a comprehensive, scalable, and adaptable skill validation program from scratch, ensuring rapid identification and onboarding of high-quality candidates across all roles, industries, and languages serviced by Welocalize.•Managed and mentored a global team of 4-7 direct reports, overseeing day-to-day operations and project management, successfully achieving team goals through continuous improvement projects.•Proactively monitored assessment and item validity, reliability, and defensibility, to identify potential risks and prioritize improvement iterations.•Introduced individual and team KPIs, analyzing data-driven metrics to identify opportunities for reducing costs and turnaround times.••Achieved a 50% cost reduction per review, saving an average of $65,000 annually.••Increased reviewer on-time delivery by 15% (from 75% to 90%).••Decreased reviewer turnaround time by 70% (from 7 days to 2 days).•Researched, negotiated, and integrated new platforms and technologies to optimize and scale processes, improve candidate experience, and reduce costs, resulting in savings of $2-3 million per year.•Product manager of assessments, responsible for all aspects from development to launch, balancing customer needs with business goals while prioritizing ROI.•Product owner of the assessment platform, Mettl, overseeing the system management including development of workflows, establishment of policies, creation of technical training documentation, and implementation of training programs.

•Product owner of the applicant tracking system (ATS), Lever, overseeing the system implementation, management, workflow and training creation, and governance, increasing team efficiency by an average of 25% and data accuracy by 30%.•Implemented and managed recruitment dashboards to track key performance metrics (e.g., cost per hire, candidate conversion rates), ensuring data-driven decision-making. •Consistently exceeded monthly KPIs, such as cost per hire and candidate conversion rates, by proactively experimenting with new tool features and sharing best practices team-wide.•Continuously evaluated and improved recruitment processes, tools, and technologies through data-analysis and automation to increase candidate satisfaction and engagement while decreasing costs and time-to-fill. •Collaborated closely with Account Managers, TA Managers, and Business Development Directors to align recruitment efforts with client business goals, utilizing data-driven insights to manage expectations and identify potential risks

•Managed full-cycle recruitment for a diverse range of full-time, part-time, and temporary roles across the localization and technology sectors, streamlining processes to reduce time-to-fill and enhance candidate experience.•Developed and implemented innovative candidate sourcing strategies, leveraging ATS and data analysis tools to expand internal and external talent pipelines, effectively boosting both passive and active recruitment efforts.•Negotiated wage rates and comprehensive employment terms with candidates, achieving a high offer acceptance rate and securing commitments for current and future staffing needs.•Established bias-free recruitment practices by simplifying and optimizing complex systems, increasing workforce diversity and promoting an inclusive workplace culture aligned with organizational values.

•Ensured precise documentation of employee tasks by meticulously reviewing End of Day reports, rectifying errors, and maintaining data accuracy.•Collaborated with Project Managers in the onboarding and offboarding activities—including equipment configuration and retrieval, orientation sessions, and account setup.•Led training presentations, providing comprehensive guidance on optimal employee workflows and effective time management strategies.

•Performed​ ​data​ ​analysis​ ​for​ ​a map-based​ ​program​ ​to​ ​improve the UX and UI,​ ​contributing to the further development of the end product.

Yodle is a leading local online marketing firm that empowers businesses to enhance their online presence and customer retention through automated solutions and dedicated services, including Lighthouse 360™—a business practice automation tool that streamlines daily consumer interactions and boosts operational efficiency.• Led cold calling initiatives, managing leads from initial outreach through webinars with office managers and strategic follow-ups, successfully negotiating and securing sales of an automated patient communication system to numerous medical practices.• Utilized consultative selling and negotiation skills to understand clients' office challenges, overcome objections with tailored solutions, and build confidence in our product, resulting in increased sales conversions and enhanced customer satisfaction.

VOICE Charter School is a vibrant K-8 institution in Long Island City, Queens, dedicated to fostering academic excellence and responsible citizenship by providing a safe, supportive environment and a dynamic professional learning community.•Administered comprehensive student services, including managing records, report cards, registrations, class scheduling, disciplinary actions, and spearheading sustainability initiatives to ensure efficient and effective school operations.•Maintained digital databases within the NYC Department of Education and Salesforce, enhancing data accuracy, accessibility, and overall office administration performance.•Redesigned the admissions and registration processes, increasing efficiency and scalability by 30%.•Managed a team of 10 members during the enrollment period, evaluating team performance and providing feedback and insights to management.•Led sustainability initiatives that streamlined registration processes, achieving a 50% reduction in paper usage, and boosted recycling rates by 20% school-wide through the introduction of new tools and educational materials in classrooms.