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James Gibbs Email & Phone Number
Commercial Manager - Strategic Supplier Partnerships
at
M&G plc
1 work email found
@capita.co.uk
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Commercial Manager - Strategic Supplier Partnerships
Location
Church Lawford, England, United Kingdom
Who is James Gibbs? Overview
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Quick answer
James Gibbs is listed as Commercial Manager - Strategic Supplier Partnerships at M&G plc, based in Church Lawford, England, United Kingdom. AeroLeads shows a work email signal at capita.co.uk and a matched LinkedIn profile for James Gibbs.
James Gibbs previously worked as Head Of Operations Relationships at M&G Plc and Customer Services Operations Director at Capita Local Government. James Gibbs holds Ba (Hons), Accounting from University Of Central Lancashire.
Company email context
Email format at M&G plc
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{first}.{last}@capita.co.uk
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Profile bio
About James Gibbs
A senior leader with extensive knowledge and experience of operational service delivery, profit centre management, business planning, forecasting and effective client and supplier relationship management. Financially and commercially astute with a track record of driving improvements in business performance and cost efficiencies through continuous improvement initiatives, customer journey analysis, process review, re-engineering and technology solutions. Roles have involved managing multiple profit centres delivering services to a diverse client base, with responsibility for over 500 staff and a £15m budget. Recent experience in financial services outsourcing oversight has provided insight into dealing with major outsourcing partnerships in a regulated environment.Experience of working in small businesses and large FTSE100 organisations has provided a good grounding in working with different business cultures and succeeding in delivering improvement in customer outcomes whilst achieving financial and commercial goals.
Listed skills include Business Transformation, Operations Management, Outsourcing, Bpo, and 12 others.
Current workplace
James Gibbs's current company
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11 roles
James Gibbs work experience
A career timeline built from the work history available for this profile.
Commercial Manager - Strategic Supplier Partnerships
Commercial Lead for M&G's BPO relationship with TCS Diligenta
Head Of Operations Relationships
Responsible for managing strategic outsource relationships for the Customer Savings & Investment business of M&G Prudential
Dec 2016 - Aug 2019
Customer Services Operations Director
Responsible for the delivery of multi site customer service operations for Capita Local Government managing multiple profit centres delivering services to over 20 clients. Role involves transforming services to meet the budgetary challenges of local government by implementing a digital lead service strategy driving down contact volumes and improving the customer experience
Nov 2014 - Dec 2016
Operations Director
Responsible for the delivery of contact centre services for Birmingham City Council (Service Birmingham is a joint venture between BCC and Capita) delivering services to 18 different council departments
Sep 2012 - Nov 2014
Operations Director
Responsible for the delivery of services supporting the payment of NHS dentists
Nov 2009 - Aug 2012
Head Of Front Office Operations
Responsible for the Contact Centre, Postal Processing, Forecasting and Planning and Management Information functions for the Congestion Charging contract working on behalf of Transport for London
Sep 2004 - Oct 2009
Interim Operations And Commercial Consultant
Responsible for an outbound telesales operation working in the domestic and business markets and for creating commercial proposals for prospective clients
Jan 2004 - Jun 2004
Director Of Contact Centre Services
Operational responsibility for the UK based contact centre and the growth of the business
Apr 2002 - Jan 2004
Commercial Director
Provided sales support, business analysis and consultancy functions for clients. Managed cost modelling and pricing functions developing commercial propositions and proposals. Supervised new business implementation activity. Managed the negotiation and administration of all new commercial contracts
Jan 1999 - Mar 2002
Various Operational, Project Management & Client Management Roles
Sep 1989 - Jan 1999
2 education records
James Gibbs education
Ba (Hons), Accounting
Education record
Hermitage Comprehensive School
FAQ
Frequently asked questions about James Gibbs
Quick answers generated from the profile data available on this page.
What company does James Gibbs work for?
James Gibbs works for M&G plc.
What is James Gibbs's role at M&G plc?
James Gibbs is listed as Commercial Manager - Strategic Supplier Partnerships at M&G plc.
What is James Gibbs's email address?
AeroLeads has found 1 work email signal at @capita.co.uk for James Gibbs at M&G plc.
Where is James Gibbs based?
James Gibbs is based in Church Lawford, England, United Kingdom while working with M&G plc.
What companies has James Gibbs worked for?
James Gibbs has worked for M&G Plc, Capita Local Government, Service Birmigham, Capita Health, and Capita Business Services.
How can I contact James Gibbs?
You can use AeroLeads to view verified contact signals for James Gibbs at M&G plc, including work email, phone, and LinkedIn data when available.
What schools did James Gibbs attend?
James Gibbs holds Ba (Hons), Accounting from University Of Central Lancashire.
What skills is James Gibbs known for?
James Gibbs is listed with skills including Business Transformation, Operations Management, Outsourcing, Bpo, Service Delivery, Change Management, Stakeholder Management, and Contact Centers.
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