Featured Podcasts, Webcasts, and Webinars:For links to podcasts, webcasts, and webinars I've had the pleasure to appear on or present, see this featured post: https://www.linkedin.com/posts/jamesgilchriststlp_storytelling-and-the-art-of-engagement-with-activity-7039721621464453120-lzZuWhat Drives Me / What I DeliverI started out as an instructional designer and as my career trajectory evolved, I learned to adopt strategic and all-inclusive approaches to develop and launch world-class human capital programs that take organizations to the next level. I am a passionate visionary with extensive experience planning, designing, implementing, and leading impactful employee professional development and customer training programs. By creating opportunities and providing the necessary resources, I believe leadership can empower people to succeed, feel integral to an organization's success, and deliver against business objectives. My insights help executive leadership teams to align short and long-term strategies, launch new, innovative plans that foster engagement, and shift mindsets towards a culture of excellence. I cultivate highly effective teams by building strong working relationships with open channels of communication which optimizes staff retention. My passion to lift others up & foster inclusive, collaborative, and transparent working environments is matched only by my desire to tackle new challenges and become a better leader. I am dedicated to coaching & mentoring diverse individuals/groups to develop their skills to be aspirational, effective, and ultimately more successful in their roles. Some key programs I have helped launch & manage are outlined in the Projects section of my profile. In addition to my employee training & career development background, I have over 20 years' experience creating & implementing critical customer training curricula to educate and inform users of vital FinTech services. When a customer is able to confidently utilize crucial technology, they become more effective at their job and more engaged with their service provider, thus increasing ROI, adoption, promotion, referrals, and subscription service renewals. My goals are always the same - inspired employees & happy customers for life!-----------------------------------------------------------------------------Lighthouse L&D ConsultingShining a Light on Your Learning & Development Needsjames.gilchrist@lighthouseldconsulting.com