Greg Johnston Email and Phone Number
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As a director with 26 years of experience, I am driven by results and have a keen passion for coaching high-performing teams. My expertise includes a deep understanding product management, product integration, product operations, platform management, customer service, self-service applications, architecture, and cutting-edge software design. Most recently my experience has been focused in the areas of MVNO business development, product development, supply chain management 5G wireless network functions (MNO) and IoT systems. Throughout my career, I have excelled in leading collaborative teams, analyzing organizational requirements, identifying potential deficiencies and opportunities, and delivering innovative cross-channel solutions that enhance reliability, increase productivity, and provide world-class applications. If you're seeking a highly motivated, results-driven leader with an impressive track record of success, I'm confident that I have the skills and expertise you need to help take your organization to the next level.
Echostar Corporation
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Director Of Enterprise Wireless Product And Platform EnablementEchostar Corporation May 2020 - PresentEnglewood, Co, UsAs an experienced Mobile Network Operator (MNO) professional, I lead the development of product requirements for the world's first cloud-native, fully virtualized, Open RAN, Open Architecture Stand-Alone (SA) telecom network. I successfully led wholesale requirements and KPIs for a diverse range of services, participated in RF band integration, supported Private 5G Network development, and spearheaded communications management and information integrity.
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Director – Parkifi And Iot Product DevelopmentDish Network Nov 2018 - May 2020Englewood, Co, UsCoordinated the development of the Dish Neutral Host Gateway, a secure application layer access solution combining Wi-Fi and public/private spectrum. I also designed and launched the Installifi Mobile Application to support Dish In-Home-Services for parking installations. By successfully integrating ParkiFi operations into Dish and restarting nationwide customer services, I secured a valuable client for Dish's Wireless Network. Additionally, I conducted a thorough analysis of cloud-based and on-premise deployments, resulting in streamlined processes and cost reductions, created a multi-year product roadmap, implemented Agile development processes, and coordinated design changes for existing products. And, by collaborating with Dish Technology teams, was able to establish new beneficial supply chain partnerships. -
Senior Manager - ParkifiDish Network Jan 2018 - Nov 2018Englewood, Co, UsPrior to being promoted to Director role, held Senior Manager role for ParkiFi.
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Senior It Manager - Customer Self Care ApplicationsDish Network Mar 2012 - Jan 2018Englewood, Co, UsAs a Senior IT Manager, I led multiple development teams in supporting and enhancing various customer care applications, including IVR, SMS/MMS, email, self-service apps, and websites. I effectively collaborated with C-Level executives, managed vendor contracts and relationships, and implemented Multi-Channel/Omni-Channel solutions to drive revenue growth and improve the overall customer experience. I expertly managed capacity planning, ensured PCI and CAN-SPAM compliance, and spearheaded the integration of new billing systems. Additionally, I pioneered externally developed applications, led architectural migrations, and implemented efficient processes for email development and data analysis.
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Prinicpal Analyst Developer And Manager | Ivr TransformationDish Network Mar 2009 - Mar 2012Englewood, Co, UsAs a Principle Analyst, I managed a team of developers responsible for the daily operations of Dish Network's IVR systems, ensuring 24x7 support. I spearheaded a successful upgrade of our Enterprise IVR platform, migrating from an outdated on-premise solution to a cutting-edge hybrid-hosted system. I led a company-wide Business Transformation project, migrating our customer base to a new billing system and infrastructure, and collaborated with Cisco to enable VoIP, improving telephony performance and optimizing the SLM grammar, reducing code base and enhancing IVR accuracy. Moreover, I streamlined applications and co-architected a new IVR database schema and a call routing system, which resulted in a more streamlined process that led to both agent and customer satisfaction.
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Staff Analyst Developer | ManagerDish Network Feb 2001 - Mar 2009Englewood, Co, UsIVR, SMS, and E-mail technology and development manager
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Staff Ivr Analyst DeveloperEchostar Satellite L.L.C. Sep 1998 - Feb 2001Englewood, Co, UsStaff developer for legacy DTMF IVR (Dual-Tone Multi-Frequency Interactive Voice Response) platforms and lead developer in driving innovation in cutting-edge speech recognition platform.
Greg Johnston Skills
Greg Johnston Education Details
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Cornell UniversityFishery Science
Frequently Asked Questions about Greg Johnston
What company does Greg Johnston work for?
Greg Johnston works for Echostar Corporation
What is Greg Johnston's role at the current company?
Greg Johnston's current role is Enterprise Wireless Product Leader | Platform Enablement & Integration Professional.
What is Greg Johnston's email address?
Greg Johnston's email address is ja****@****msn.com
What is Greg Johnston's direct phone number?
Greg Johnston's direct phone number is +172050*****
What schools did Greg Johnston attend?
Greg Johnston attended Cornell University.
What skills is Greg Johnston known for?
Greg Johnston has skills like Telecommunications, Integration, Voip, Vendor Management, Ivr, Software Development, Management, Requirements Analysis, Mobile Devices, Call Centers, Analysis, Sdlc.
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