• Responsible for all company operations, strategy, client management, and technical training.• IT Consultancy services to a range of clients across the globe• Design and delivery of bespoke training programs to clients.• Filemaker Pro database development consultancy and support.• Bespoke software solutions for Desktop, Mobile and Web Devices.

Client LiaisonTechnology Direction and OversightProject Planning and Development

2nd/3rd Line Engineer, providing solutions and support to a range of customers throughout the broadcast, post-production and creative and legal industries.Activities included:Providing consultancy services on integration and deployment of IT solutions.Training external clients and internal staff on desktop and server support and administration. (Apple Certified training courses).OSX Server and Client integration services within MS Windows environments.3rd level engineering support on helpdesk, ensuring that issues are dealt with according to service level agreements (SLA's).Site Audit and Upgrade/Maintenance plan creation, with associated documentation and pricing.Backup and Disaster Recovery planning and deployment.Filemaker Pro Database consultation, development and support.Mail / Collaboration services installation and support (Kerio Control / Exchange 2010)Network configuration - Firewalls/Routers/VPN.Mobile Device Management / iOS Deployment.Achievements:Nationwide server deployment plan across Australia, with WAN connectivity.Numerous Windows to Mac, and Mac to Windows migration strategies.

Responsible for all technical facilities across organisation, and liaison between end-users, directors, clients, and suppliers.Activities included:Recruiting, training and management of technology team supporting a range of multimedia disciplines.Company wide management of all technology systems, providing analysis of existing and potential new technologies todirectors.Market analysis for potential funding or business opportunities, reporting to Directors.Regular liaison with department heads to evaluate technology resource deployments across the organisation.Day-to-day administration of all IT Systems (Network infrastructure and domain management, client & specialist suitesupport, equipment dry-hire management, web-reselling platform.)Mac OS X Client configuration (10.3 - 10.6), MS Office 2008, Remote Desktop administration (ARD).Mac OS X Server configuration (iCal, Wiki, Filesharing, Backup services).Adobe Creative Suite and Apple 'Pro Apps' deployment & support (Final Cut Studio, Logic, Aperture).; Facilities maintenance co-ordination through liaison with a range of departments and users.Consultation with content teams on technical issues around new business opportunities from emerging software andhardware developments, workflow streamlining, codec selection etc.Achievements:Defined standards and best-practice workflows for utilisation of all technical resources including edit suites, equipmentdry-hire, and in-house IT.Planned and managed on-going training programs for staff and associates.Designed and implemented data storage and backup strategies to manage organisation wide needs and requirements.Assessment of needs and requirements of a range of teams and people for company wide data and asset tracking,implemented in a Filemaker Pro database.Project Managed upgrade of building acoustics in key areas on-time and in-budget.

Responsible for IT support and advice on a variety of systems. Self-managing role - often working autonomously across multiple clients.Activities included:MS Windows client (95-Vista) and Windows Server (2000-2003) support. Active Directory domain administration.MS Exchange support.VPN and remote access support (VNC, Dameware, RDP).Symantec Backup Exec support and service.General TCP/IP hardware deployment (CAT5/6 cabling, switch/hub patching).

6-month fixed contract.Gained good basic grasp of German language.

Responsible for broadcast systems and infrastructure support across 10 sites, in addition to home office support for executive management.Activities included:Studio equipment procurement, deployment and support.Playout systems and associated equipment support.Outside broadcast engineering.Audio and network cabling/termination and routing.Live session recording and mixing, using Adobe Audition & ProTools.IT desktop support and network administration. (Active Directory, Exchange, Office).Remote support over LAN/VPN.Hands-on desktop and server hardware maintenance and support.Achievements:Supported national domain migration program from Windows 2000 - Windows XP.Assisted in the development cycle and subsequent deployment of a bespoke news audio editing and sharing solution.Designed and executed upgrades to systems and property.Managed relationships with suppliers over equipment procurement and support.24/7 on call responsibilities for up to 12 radio services, liaising with company staff and transmitter operators, based upon a rolling rota.Part-managed broadcast equipment and studio upgrades of South Wales' largest radio station in a post-merger building refurbishment.Personally oversaw engineering support of the corporations CEO and top-level executive's home offices (VIP Support).