Senior Director - Global Systems Management
Toronto, Canada Area
Managed a team of 60-70 staff and consultants that provided Systems Management, IT Service Management and Configuration Management solutions.Significant accomplishments included:- Implemented and maintained monitoring and configuration management systems to manage and maintain 200,000 endpoints. (Servers, PCs, network devices, etc)- Deployment of an enterprise Configuration Management Database (CMDB).- Implementation of a Facilities Management System in the enterprise data centres to manage and monitor plant facilities (power, cooling, etc) as well as IT infrastructure. I- Implemented an Application Performance Monitoring Centre of Excellence.- Implemented a single, global IT Service Management and IT Asset Managment system.