I’m a positive & charismatic Customer Success Leader. I have over a decade of Customer facing experience leading & scaling the EMEA & APAC regions within a high-growth SaaS business. Open to new Customer Success Leadership roles that allow me to offer my B2B Customer Success experience. I‘ve a passion for growing teams from scratch but can also work in turnaround, scale-up & corporate environments.KEY ACHIEVEMENTS- Increased Net Revenue Retention to 132% via the introduction of specific Engagement plans and playbooks within the existing Customer base- Hired and integrated >80 people across Individual Contributor & Leadership roles- Developed and promoted Leaders in Customer Success, Pre-sales and Prof Services- Consistently Improved Customer Satisfaction and NPS in excess of 80% - Contributed to Workiva’s scale-up journey from $100k to $20m ARR- Supported Workiva’s growth across 4 new European markets- Identified new product enhancements which improved Customer Adoption Insights- Led the cross-departmental project to define and measure Workiva's Customer Lifecycle TECHNOLOGY AREASFinance, Accounting, Risk, Automation, Legal, Compliance, SaaS, Internal Controls, Audit Management, Financial Reporting, Data Management, ESG Reporting & Financial Planning.PERSONAL, EDUCATION & TRAINING- Dutch Passport holder. Born in Australia.- University of Sydney, Australia, Bachelor of Applied Sciences- University of Chicago Booth Executive Education, High Potential Leadership Program- User of Pendo, Intercom, Gainsight, Zendesk, Salesforce, Hubspot, ClickUp & Jira