Process and update business data for clients using software tools, e.g. MS-Excel, MS-Access, SQL, and web-based software. Track changes to database systems and document all modifications. Configure system to set up fee schedules and to process claims; working independently and with team members.

IT Support Analyst - Level 1. Assist client users in technical issues with their IT and computing environments. Technologies supported and solved include: Windows 7, Citrix virtualization (VPN access), and MS Office apps, e.g. Outlook and Excel. Client is major healthcare company.

Assist customers with Apple devices and computers (Mac's and iPhones, iPads) operation and services. Also assist in mobile device integration (Apple iOS) with iCloud, Web and PC platforms. Via telephone, remote access to Mac / PC; at Customer Service Center.

Helpdesk Analyst representing health insurance provider; solve technical issues and problems for customers. Utilize web-based software tools and databases to resolve issues and processes.

IT Support Analyst - Tier 1. Assist client users in technical issues with their IT and computing environments. Technologies supported and solved include: Windows 7, Citrix / VMware, virtualization, MS Office apps, integration of mobile computing devices such as Android, iOS, Blackberry.

Database / Web applications developer and computer programmer. Specialist in Oracle SQL DB, PL/SQL; and Microsoft Office (MS Access, MS Excel) application solutions.

* Volunteer at United Way Triangle - Team for Technology (computer refurbish / re-install.) - 2013, 2014 (see http://www.unitedwaytriangle.org/t4t/ )

Manage research data bases for various team projects, develop tools and analyze complex data sets. Primary analytical tools include: database systems: MS-Access and SQL databases; data analysis and statistics: MS-Excel, SAS, JMP. Compile large data sets from genetics trials, analyze and summarize results for team leaders. Train users on database features and capabilities. Manage and develop website. Accomplished and led various complex projects for over twelve years.

Conducted biological research involving plant populations (trees primarily), performed statistical data analysis, and managed computer resources for lab and office environment. Developed and managed large datasets of field research trials, using SAS and other software. Developed custom simulation software using C and Fortran programming languages.